Why we need this role

We're seeking a dynamic and experienced quality assurance manager to join our Data Centre Operations team to strengthen compliance management at our European facilities.

As a Quality Assurance Manager (Data Centre Operations), you will assume a pivotal role in guaranteeing the consistent delivery of top-tier services to our valued customers. Your core responsibilities will include the formulation and execution of quality assurance policies and protocols and the conduct of audits and reviews to ensure we continually meet our contractual obligations to our customers and comply with regulatory and legislative requirements placed upon us. Your unwavering attention to detail, analytical acumen, and adept leadership skills in motivating and guiding a team will be instrumental in upholding our steadfast commitment to excellence.

What we're looking for

As one of a few quality assurance managers you will report to Director DCS Operations Strategy and Governance and will work closely with the European Data Centre Operations Managers (DCOM), particularly in France where you will be based. Your responsibilities will extend to several sites across three countries, France Germany and Netherlands, which will require site attendance but there will also be opportunity for remote working.

Key Accountabilities

• Develop and implement quality assurance policies and procedures to meet existing and future requirements relating to site operations.
• Review operational documentation (Assets, SDL, EOP/SOP) and current standards and policies and ensure they are consistent, relevant, and up to date.
• Plan and conduct quality audits and inspections of operations process, prepare and present reports identifying issues and non-conformities, and work with local teams to resolve.
• Collaborate with other managers and departments to ensure quality integration and alignment.
• Liaise with customers, suppliers, and regulatory authorities on quality matters and make sure their requirements for service delivery and reporting are fully addressed and satisfied.
• Ensure all legal standards are met.
• Ensure all statutory reports and declarations are completed and delivered within required timescales.
• Ensure Colt DCS maintain and renew its certificates and accreditations (ISO etc.) with the support of the site managers through accurate and timely preparation of required audit evidence and documentation and leading any follow up rectification and reporting.
• Implement best practices and process and evaluate and recommend quality improvement opportunities and solutions.
• Work with central HSE team to provide local support and representation for HSE matters.

Skills & Experience

• Minimum of 3 years’ experience in a similar role, or as an internal auditor with exposure to high-risk activities
• Professional qualification in commercial or legal auditing, or equivalent preferred
• Rigorous and self-motivated with demonstrably strong methodical and analytical skills.
• Excellent communicator with good organisational and inter-personal skills with the ability to run effective meetings and is competent in presenting at all levels.
• Thorough knowledge and familiarity of Quality, Safety, Health and Environmental (QSHE) regulations and regulatory controls; a formal HSE qualification would be an advantage.
• Fluent in French and English (written and spoken) is essential; German as an additional language would be a benefit.
• Demonstrate good IT skills and competence with Microsoft office tools.