Job Description

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

About the Role:

We are seeking an experienced Quality Assurance Manager (QAM)to join our team, supporting key Thales programs at both Garden Island and Woolloomooloo office. As a QAM, you will be a champion for the Thales Quality Policy, ensuring effective quality practices are applied to deliver outstanding services and products. This position partners closely with business and project leadership to achieve targets and continuously improve quality standards across all operations.

Key Responsibilities

• Champion the Thales Quality Policy, driving its implementation across the assigned perimeter.

• Develop and oversee Quality Management Plans, ensuring standards are applied to bids, projects, and product delivery.

• Partner with project teams to assure deliverable conformity and facilitate lessons learnt.

• Lead customer feedback management, driving corrective and preventive actions.

• Establish and maintain direct links with customers, quickly resolving any quality concerns.

• Conduct audits and maturity assessments to verify compliance and drive continuous improvement.

• Utilise root cause analysis tools (such as 8D) to resolve issues at source.

• Monitor and report on quality trends, risks, and performance using business tools (e.g., Service Now, Oracle NCM).

• Support internal, customer, and third-party audits for certifications (e.g., ISO 9001).

• Foster a culture of teamwork, accountability, and continuous improvement across teams.

About You:

• Tertiary qualifications in engineering or a related technical field (desirable)

• Audit certification (e.g., Lead Auditor) and experience (desirable)

• Proven experience in Quality Management within a technical or systems engineering organisation

• Detailed knowledge of ISO 9001:2015 Quality Management Systems

• Strong influencing, analytical, and problem-solving skills (experience with 8D preferred)

• Excellent communication and interpersonal skills, with the confidence to advise and influence stakeholders at all levels

• Diplomacy, resilience, and a commitment to upholding quality even in challenging situations

• Ability to analyse data, identify trends, and recommend actions

The Fine prints:

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/

Prior to being offered employment, you will need to complete pre-employment police checks.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.