Job Description

Service New Brunswick
Quality Assurance Lead – Salesforce
R85-2026/27-246
Open Competition - Pay Band 5
Flexible Work Location Within New Brunswick

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.
Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer:

At SNB, our people are at the heart of everything we do. We are:
• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.
SNB also offers a comprehensive employee benefits package.

About the Role:

Service New Brunswick is seeking a Quality Assurance Lead with strong Salesforce platform experience to support the delivery of high-quality digital solutions across enterprise SaaS platforms. This role provides leadership in planning, designing, coordinating, and managing testing activities for multiple product-centric Agile teams operating in a DevOps environment.
The successful candidate will help ensure that Salesforce-based solutions, integrations, enhancements, and releases meet business requirements, quality standards, security expectations, privacy obligations, accessibility requirements, and production readiness criteria before they are made available to clients, business users, and the public.

Key Responsibilities:

• Lead and mentor Quality Assurance Analysts supporting Salesforce and related enterprise platform delivery teams.
• Plan, coordinate, and oversee testing activities including functional, integration, regression, user acceptance, security (roles & permissions), and release testing. (e.g. healthcare-specific workflows (care plans, referrals, consent, integrations)
• Ensure compliance with healthcare regulations and data privacy standards (e.g., HIPAA, PHIPA) during test planning, execution, and data handling.
• Establish and maintain QA standards, processes, templates, and best practices aligned with Agile, SAFe, DevOps, and SNB methodologies.
• Develop and manage test strategies, test plans, test cases, test data approaches, defect management practices, and reporting.
• Champion test automation and drive adoption of tools (e.g., Azure DevOps, Jira with Zephyr Scale), ensuring traceability and structured test execution.
• Collaborate with cross-functional stakeholders (Product Owners, Scrum Masters, Business Analysts, Developers, suppliers, business) and contribute to Agile ceremonies to review requirements, assess quality risks, and support release readiness.
• Review user stories, acceptance criteria, configuration changes, integrations, workflows, permissions, and deployment impacts from a quality assurance perspective.
• Monitor QA progress, resource capacity, priorities, dependencies, risks, and issues across multiple Agile teams and recommend mitigation strategies.
• Lead release and change management including readiness assessments and approvals for deployment to staging, user acceptance testing, and production environments.
• Ensure audit-ready documentation including testing evidence, defect records, and related system documentation are complete, accurate, and maintained.
• Coordinate and manage testing exception requests when production-like data is required, ensuring appropriate privacy, security, approval, and secure destruction practices are followed.
• Drive continuous improvement in QA processes, Salesforce testing approaches, automation coverage, and overall delivery quality.

Essential Qualifications:

• A bachelor’s degree in a related field (Computer Science, Information Technology, Business Administration, etc.) with a minimum of five (5) years of progressive related experience; OR a post-secondary diploma in a related discipline with seven (7) years of progressive related experience.
• Related Quality Assurance (QA) experience must include QA work in a Salesforce environment as well as experience leading QA teams and coordinating QA activities across multiple projects, products, platforms, or Agile teams.
• Applicants must reside in New Brunswick or be willing to relocate to New Brunswick prior to their start date.

Written and spoken competence in English is required. Please state your language capability in your application and ensure that preferred language for assessment is clearly identified.

Asset Qualifications:

• SAFe DevOps Practitioner or other Agile, SAFe, DevOps, testing, or quality assurance certification.
• Experience with Azure Devops, Jira, Confluence
• Experience testing SaaS platforms, CRM systems, case management solutions, citizen-facing digital services, or enterprise integrations.
• Experience with API testing, data migration testing, accessibility testing, security testing, performance testing, and end-to-end regression testing.
• Experience supporting procurement or onboarding of contracted QA resources, including input into statements of work, vendor evaluation, or interview processes.
• Experience working in a bilingual public sector, regulated, privacy-sensitive, or 24x7 service environment.
• Solid understanding of privacy, security, and accessibility considerations in enterprise application delivery.

Behavioural and Technical Competencies:

• Leadership, coaching, and team coordination.
• Analytical thinking and structured problem solving.
• Quality advocacy and continuous improvement.
• Stakeholder engagement and clear communication with technical and business audiences.
• Risk assessment, prioritization, and decision making.
• Adaptability in Agile, DevOps, and fast-paced delivery environments.
• Attention to detail and commitment to reliable, secure, accessible digital services.

Salary: $ 67,600- $ 94,406 annually – Pay Band 5 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking herebefore August 6, 2026 indicating competition number R85-2026/27-246. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact pc@snb.ca.

We thank all those who apply, however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.