Job Description

The Arc Ontario

Quality Assurance Investigator

Salary: $22.22 - $23.66

The Quality Assurance Investigator at The Arc Ontario is responsible for conducting thorough, timely investigations into incidents reported to OPWDD or the Justice Center, ensuring all findings, documentation, and follow‑up actions meet regulatory standards. This role manages investigative records, gathers and preserves evidence, conducts interviews, collaborates with program staff, and recommends corrective actions to support agency compliance and service quality. The Investigator also assists with QA reporting, trend analysis, trainings, committee support, and various quality improvement activities while maintaining strict confidentiality and professionalism. If you're driven to uphold high standards, protect the rights of individuals, and strengthen service quality across programs, this position offers a meaningful opportunity to make an impact-apply today and help advance The Arc Ontario's commitment to safety and excellence.

Work Location: Canandaigua, NY

Schedule: Full-Time; 40 hours; 8am to 4pm; Monday through Friday; Flexibility in schedule required to meet agency needs.

As a full time team member at The Arc Ontario, you will receive...

• Health and retirement benefits
• Paid time off; Over 3 weeks of vacation within your first year!
• Sick Time
• Growth potential/Opportunity for advancement within my agency
• Educational Assistance
• Employee Assistance Program
• Access to a Fitness Center in the Main Facility
• Pay on Demand
• Free Telehealth with EZaccessMD
• Emergency Assistance Funding
• And more

Our Culture

Investing in our staff while thriving in a flexible and fun work environment!

The Arc Ontario Story:

Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community.

Responsibilities

• Formulate, plan, process, and create timetables to conduct accurate, complete, and thorough investigation within OPWDD-specified timeframe.
• Reviews the OPWDD Incident Review Management Application (IRMA) to ensure all required information is entered in a timely manner, keeps the team informed of new incidents as they occur in the database and enters information as needed.
• Prepare for and conduct interviews and obtain sworn statements (when needed) on matters arising from investigations conducted, such as investigations for abuse, neglect, or other categories as defined by OPWDD and the NYS Justice Center.

Requirements

• Must have a Bachelor's degree in human services, business administration or related field and over two (2) years of related job experience or an equivalent combination of education and experience.
• Experience conducting investigations and a working knowledge of statutes, regulations and laws governing the care and treatment of persons with an intellectual disability is preferred.
• Must have experience conducting trainings pertaining to abuse/neglect investigations. Preference will be given to candidates with knowledge of OPWDD IRMA and Justice Center WSIR databases.
• Microsoft Word, Excel, Access, PowerPoint are necessary. Ability to master additional software (Therap, Relias, etc.) as needed.
• Must have knowledge of investigative techniques.
• Excellent interpersonal and communication skills are a necessity.
• Must have an awareness of and ability to meet regulatory timelines.
• Must have a valid NYS Driver's license.

The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.