Seven Retail

Quality Assurance Intern (QC Telemarketing) - Sparks English

Seven Retail  •  Jakarta, ID (Onsite)  •  1 day ago
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Job Description

Location: Kebayoran Lama, South Jakarta

  • Collect and review chat samples from Telemarketing Agents on a regular basis for quality monitoring purposes.
  • Evaluate agent interactions based on established Quality Assurance standards and assessment criteria.
  • Ensure agents follow the approved scripts, SOPs, and communication standards.
  • Identify errors, quality gaps, and areas for improvement in agent-customer interactions.
  • Document QA evaluation results and provide constructive feedback based on monitoring findings.
  • Assist in compiling and analyzing QA results to identify trends and recurring issues.
  • Collaborate with relevant teams to support improvements in Telemarketing Agent performance and service quality.
  • Assist with other Quality Assurance-related tasks and improvement projects as needed.


    • Requirement:

  • Final-year students or fresh graduates are welcome to apply.
  • Interest in Quality Assurance, Customer Experience, Telemarketing, or Operations is a plus.
  • No prior work experience is required; internship, organizational, or part-time experience is a plus.
  • Strong attention to detail and a high level of accuracy.
  • Good analytical skills with the ability to assess interactions objectively.
  • Good written and verbal communication skills.
  • Proficient in Microsoft Excel or Google Sheets; basic data analysis skills are a plus.
  • Able to work independently as well as collaboratively in a team.
  • Good time management skills and comfortable working with targets.
    • Seven Retail

    About Seven Retail

    In 2020, Seven Retail was established as a House of Brands, focused on accessibility and enrichment of the Lifestyle Services Economy. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation.

    We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.

    With over 200 centers to date and growing rapidly, we have wide ranging impact from healthcare to educational services.

    We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Above all we bond over the intense pursuit of excellence together, come join us on the journey!

    Industry
    Unknown
    Company Size
    1,001-5,000 employees
    Headquarters
    Jakarta, ID
    Year Founded
    Unknown
    Website
    seven-retail.com
    Social Media