RSM US LLP

Quality Assurance Engineer Senior

RSM US LLP  •  San Salvador, SV (Onsite)  •  14 days ago
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Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

A ServiceNow Quality Assurance (QA) professional will be responsible for ensuring that all deliverables (via Enhancements, Defects Configuration Items or other project deliverables) meet defined quality standards, user expectations, and business requirements before release. They will achieve this through structured automated and manual testing, defect identification, and collaboration with cross-functional teams throughout the development lifecycle

RESPONSABILITIES

  • Test Planning & Execution

  • Develop, design, and execute manual and automated test cases
  • Create test plans based on requirements, user stories, and acceptance criteria
  • Perform functional, regression, integration, and system testing as needed for all ServiceNow releases
  • Defect Identification & Resolution
  • Identify and/or validate defects found during all levels of testing (to include UAT)
  • Ensure defects are appropriately assigned back to development team for resolution
  • Perform root cause analysis and validate fix actions once defects are resolved
  • Collaboration & Requirement Validation
  • Work closely with developers, product owners, and business analysts to understand testing needs of release deliverables
  • Review requirements and ensure they are testable and complete
  • Provide feedback on usability, performance, and functionality
  • Automation & Continuous Testing
  • Build and maintain automated test scripts and frameworks
  • Improve test coverage and testing efficiency through automation
  • Quality Monitoring & Reporting
  • Track quality metrics, test results, and defect trends
  • Communicate testing progress and risks to stakeholders
  • Maintain detailed documentation of test cases and results
  • Process Improvement
  • Identify gaps in testing or delivery processes
  • Recommend improvements to enhance product quality and efficiency
  • Promote a culture of quality across the development lifecycle

REQUIREMENTS

Minimum Requirements

  • Bachelor’s degree in Computer Science or related field or equivalent work experience
    • Entry-level: 0 – 2 years in QA/testing or related experience
    • Mid-level: 2 – 4+ years designing tests and working in Agile environments
  • Technical Skills
  • Knowledge of software testing methodologies (manual + automation)
  • Experience with testing tools
  • Understanding of SDLC, Agile, and DevOps practices
  • Ability to write test cases, scripts, and documentation
  • Experience with the ServiceNow platform
  • ServiceNow CSA certification required within first 6-12 months of starting position
  • Agile Experience; working in Scaled Agile environment with distributed teams is preferred
  • Core Competencies
  • Strong attention to detail and analytical thinking
  • Problem-solving and troubleshooting skills
  • Effective communication and collaboration
  • Ability to manage multiple priorities and deadlines

Preferred Requirements

  • 3 - 5 years of ServiceNow experience
  • ServiceNow CSA certification
  • ITIL certificatioNS

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com

RSM US LLP

About RSM US LLP

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If you believe you are a victim of a job scam, it’s recommended that you report it to law enforcement, contact your financial institution and notify the website in which the job was listed.

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RSM is the leading provider of assurance, tax and consulting services to the middle market. With over 17,000 professionals across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment.

At RSM, we strive to deeply understand the full picture of an employee’s individual skills and passions. Our culture empowers you to own your career to reach your goals and make a meaningful impact on the world around you. Gain limitless opportunities to grow forward personally and professionally. Don’t just go forward. #GrowForwardatRSM

For more information, visit rsmus.com

Learn how you can #GrowForwardatRSM visit www.rsmus.com/careers

Industry
Accounting & Tax
Company Size
10,000+ employees
Headquarters
Chicago, Illinois
Year Founded
1926
Website
rsmus.com
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