Job Description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect on the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our compromise.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the role:

The Quality Engineer III is responsible for complaint handling, post-market surveillance, and quality performance management for high-complexity products. This role provides technical leadership, while serving as a Subject Matter Expert (SME), mentoring junior engineers, and driving cross-functional quality and continuous improvement initiatives.

Key Responsibilities:

• Lead assigned monthly complaint signal evaluations (SEF) across multiple products, providing independent review, trend analysis, and risk assessment.

• Approve complaint investigations and ensure compliance with corporate quality standards and regulatory requirements.

• Drive backlog management activities and support achievement of complaint handling performance targets.

• Lead NCEPs, CAPAs, complaint review board activities, and complaint-related compliance actions.

• Act as Subject Matter Expert (SME) for high-complexity and spotlight products.

• Lead complex New Product Development (NPD), product transfer, and lifecycle management activities.

• Evaluate complaint trends and emerging quality risks, driving escalation and mitigation actions as appropriate.

• Lead complaint reduction, continuous improvement, and VIP development initiatives.

• Lead or represent the function in PMQA, divisional, and cross-functional projects.

• Mentor junior engineers and provide technical guidance to support team development.

• Influence cross-functional stakeholders to resolve complex quality and complaint-related issues and improve overall product performance.

Required Qualifications

• Bachelor's Degree in Engineering or related field.

• Minimum 4 years of experience in complaint handling, post-market surveillance or quality engineering within the medical industry.

• English: B2 or higher.

• Experience leading CAPAs, NCEPs, and compliance-related activities.

• Strong data analysis, technical documentation, and presentation skills. 

• Experience managing quality performance of product portfolio. 

Preferred Qualifications:

• Formal Training on statistical and quality techniques desirable, ASQ Certified, Knowledge of Six Sigma, APQP or similar tools.

• Experience leading continuous improvement, Operational Excellence, Lean, Kaizen, or VIP initiatives.

• Experience mentoring technicians or junior engineers.

Requisition ID: 631354

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.