The Quality Management and Assurance Section (TEC-QPQ), located at ESTEC, is responsible for the development, implementation and maintenance of quality and supply chain management expertise. It contributes to corporate quality management, operating under the authority of the Directorate of Technology, Engineering & Quality (D/TEC) and the ESA Quality Manager (The Quality Department - TEC-Q).

The Section reports to the Head of the Quality and Product Assurance Management Division (TEC-QP) and supports the entire Agency, serving customers across all the directorates at any location. Furthermore, the Section manages accreditation and certification schemes, as well as ESA alerts, and contributes to the evaluation and monitoring of the quality of the ESA supply chain.

Duties

In this role, you will provide expertise to the Department’s activities in the area of quality, helping ESA projects specifically with the quality assurance aspects of the ESA supply chain. Your main tasks will be coordinated by an assigned Focal Point (already in place), and will consist of the following:

• Contributing to ESA internal and external alert processes and systems by:
• • helping the ESA Alerts Focal Point, interfacing with the ESA and industry users;
  • assessing and processing, in cooperation with the team of experts, potential ESA alerts to be submitted to the ESA Alert Committee concerning the decision for publication;
  • organising and preparing the ESA Alert Committee activities;
  • preparing and participating in regular status reviews of all active internal and external alerts;
  • contributing to the maintenance, improvement, optimisation and promotion of the ESA Alerts Process;

• Working on the Test Centre Certification activities, which includes:
• • contributing to the maintenance and further evolution of the Test Centre Certification scheme and related processes;
  • contributing to annual planning and progress follow-up of the certification audits;
  • performing audits, and reporting and following up findings;
  • monitoring the status of certificates;
  • liaising with European Test Centres;

• Contributing to the suppliers’ evaluation process, which may also include helping with the planning, organisation and performance of audits;

• Liaising with designated European and international organisations on the quality activities listed above;

• Maintaining, improving, optimising and administering the IT systems implementing the above activities and other quality assurance tasks in ESA, including building statistical dashboards for analysis;

• Preparing and running the related training sessions, workshops and meetings;

• Contributing to the reporting on the statistics, progress, KPI status and achievement of objectives for all quality activities listed above.

Your duties may also include supporting other activities within your field of competence.

Technical competencies

Behavioural competencies

Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward Thinking

For more information, please refer to the ESA Core Behavioural Competencies guidebook

Education and professional experience

A master's degree in a relevant domain is required for this post together with 3 years of relevant professional experience.

Additional requirements

Knowledge of ECSS standards would be considered an asset.
Knowledge of the ISO14001, ISO45001, OHSAS 18001 or ISO 27001 standards would be considered an asset.