Job Description

Reporting to the Support Services Manager, Environmental Services the Quality Assurance Coordinator supports the achievement of Vancouver Coastal Health’s (VCH’s) broader organizational and quality improvement strategic direction. The position participates in and supports the administration of the regional Quality Assurance Program and ensures compliance to all criteria and organizational policies through auditing, training of aides, supervisors and managers and updating cleaning procedures for the department. The Coordinator participates in the monitoring, analysis and reporting of quality assurance and control imperatives for environmental services. Coordinates the implementation of new systems, initiatives, policies and procedures. Participates on various committees as required.The Quality Assurance Coordinator works with all levels of leadership across the organization, all programs and sites, and supports point-of-care teams (physicians, nursing, and allied care) and interacts with leadership, clinical leadership, patient and resident care management and corporate and support leaders.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health. QUALIFICATIONS:Qualifications:• Diploma in Environmental Management, Business Administration, Hospitality, or a related discipline, plus a minimum one (1) year recent related experience in a healthcare environment; or an equivalent combination of education, training and experience.• Valid BC Driver’s License as local area travel within the VCH geographic area, may require the use of a vehicle.ROLE SPECIFIC EXPERTISE:• Knowledge of quality improvement principles and practices and methodologies, measurement techniques, and tools.• Demonstrated knowledge of health facility support service operations including but not limited to housekeeping, infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, handling multiple waste streams, floor care and also the ability and skills to maintain consistency in performance.• Demonstrated excellent facilitation and training skills, and knowledge of adult education principles and practices.• Strong desire and ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills.• Ability to resolve issues and disputes.• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.• Experience working in a fast-paced environment, and the ability to provide guidelines and execution of cleaning standards.• Strong written, presentations and verbal communication skills• Strong computer skills with knowledge of Windows application, including Word, Excel and PowerPoint• Excellent communication and teamwork skills to function within a complex interdisciplinary environment. • Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.• Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:• You are compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You are a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.