Mediclinic

Quality Assurance Controller (ER24 Vodacom Contact Centre 11, Rivonia, ZA, Witkoppen )

Mediclinic  •  Onsite  •  4 hours ago
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Job Description

ER24 Vodacom Contact Centre 112 | Rivonia | South Africa

Closing date: 18/09/2026

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 73426

Workplace Type: [[cust_WorkplaceType]]

Fixed Term

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Inter Quality Assurance Controller ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Quality Assruance Controller opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

To assess and gauge quality levels of the Contact Centre and provide corrective solutions through coaching and training initiatives.

REQUIRED EDUCATION

ESSENTIAL EDUCATION

  • Grade 12

DESIRED EDUCATION

  • Contact Centre related qualification
  • Adult Education related qualification

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

  • 4 years' contact centre experience contact centre
  • 1 year contact centre training or coaching experience

DESIRED EXPERIENCE

  • 4 years' emergency contact centre experience
  • 2 years' contact centre training experience

KEY RESPONSIBILITY AREAS

  • Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved.
  • Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date.
  • Support the Contact Centre Co-ordinator team and Contact Centre Operations.

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Coaching and quality improvement
  • Knowledge of Emergency Services
  • Ability to effectively communicate and train content towards a variety of learning needs
  • Maintain a comprehensive working knowledge of policies, procedure, and benefits across all product lines
  • Emergency contact centre operations
  • Development of training materials and programmes

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Mediclinic

About Mediclinic

Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multi-disciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 53 private hospitals and five day clinics throughout South Africa and three hospitals in Namibia with more than 8 000 beds in total.

Mediclinic Southern Africa is a wholly owned subsidiary of the international private healthcare group Mediclinic International PLC, listed on the LSE (London Stock Exchange) with a secondary listing on the JSE (Johannesburg Stock Exchange) and the NSX (Namibian Stock Exchange).

Mediclinic International comprises 78 hospitals, five sub-acute hospitals, 13 day case clinics and 21 outpatient clinics. Hirslanden operates 18 hospitals, two day case clinics and three outpatient clinics in Switzerland with more than 1 900 inpatient beds; Mediclinic Southern Africa operates 53 hospitals, five sub-acute hospitals and nine day case clinics with more than 8 500 inpatient beds; and Mediclinic Middle East operates seven hospitals, two day case clinics and 18 outpatient clinics with more than 900 inpatient beds in the United Arab Emirates.

Mediclinic also holds a 29.9% interest in Spire Healthcare Group plc, a leading private healthcare group based in the United Kingdom and listed on the LSE.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Stellenbosch, ZA
Year Founded
1983
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