At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Holiday Inn Club Vacations’ Quality Assurance Department is an essential part of Sales Operations. Quality Assurance Officers (QAOs) provide specialized administrative and customer support to the Sales organization with a primary focus on safeguarding completed sales. The QAO plays a critical role in reducing contract rescissions and defaults by proactively addressing purchaser concerns, verifying contract accuracy, and ensuring a seamless post-sale experience.
To achieve these objectives, QAOs complete a variety of assignments requiring independent judgment, discretion, and strong problem-solving skills when resolving owner questions, concerns, and issues.
Essential Duties and Responsibilities
Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership.
Confirm and verify sales transactions and contractual documentation for accuracy and compliance.
Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue.
Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation.
Support QA management by assisting with training initiatives and continuous improvement for new and existing team members.
Qualifications
Strong attention to detail with a process-driven mindset.
Ability to work independently on projects while contributing as a collaborative team member.
Excellent customer service and conflict-resolution skills.
Effective oral and written communication abilities.
High energy level, strong work ethic, and professionalism.
Excellent administrative, organizational, and planning skills.
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Go Further at 28+ Resorts. 🌴🗻🏖️❄️
Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members.
It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property.
Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand.
Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do.
But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part.
Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.
This is our family. This is our 40th.
