Job Description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

The Quality Assurance Auditor will perform monitoring, oversight, and quality assurance reviews/audits of all lines of business as defined by CMS, NYS DOH, NYS DFS and any/all policies and procedures established (as applicable) for assigned operational areas. They will ensure the quality and accuracy of the systems and processes that support the organization’s operation to meet client government regulatory requirements and compliance plans and ensure the effectiveness of services provided can be readily assessed in terms of quality and completeness. They will track issues identified during the quality assurance process to ensure resolution. The Quality Assurance Auditor will analyze, document, and report on results to business stakeholders and company leaders. They will collaborate with the Quality Assurance team and other cross functional teams to remediate audit findings, to develop and improve testing and audit strategies, techniques, activities, policies and procedures. Occasional evenings, weekends and holidays will be a requirement of the position.

Qualifications

• High school diploma or GED required. Associates degree preferred.
• Three (3) years of experience in quality assurance/quality control, compliance monitoring, pharmaceutical, or managed care environment required.
• Experience with Medicare, Medicaid or another government program strongly preferred.
• Experience with pharmacy on-line claims processing systems preferred.
• Strong analytical, problem solving, time management and organizational skills.
• Ability to use independent judgement and solid reasoning skills when rendering decisions and troubleshooting issues.
• Detail oriented, while maintaining an awareness of overall goals.
• Experience with AS400 query or other query tools. Ability to easily learn new software applications.
• Experience in report production. Ability to maximize use of system capabilities to lead the organization in outcome improvement.
• Excellent interpersonal, written and verbal communication skills.
• Proven examples of displaying PBD values: Trusted Advisor, Innovative, Excellence, Guardianship, Dedication and Caring.

Essential Accountabilities

Perform quality assurance and auditing processes for all lines of business to ensure accurate servicing operations, benefit information and functionality for adjudication within the pharmacy system, external communications, documentation as required by regulatory bodies and other operations and processes including but not limited to:

• Develop, implement and maintain manual and automated test scripts utilizing testing tools.
• Develop, implement and maintain test cases, data, files and strategies.
• Participate in all aspects of testing including functional, regression, performance and system testing.
• Log and manage defect status and resolution within the QA software tool.
• Develop, implement and maintain policies, procedures, manuals, and other necessary documentation of the QA/QC process.
• Conduct internal audits to measure and ensure adherence to claims processing standards, technical requirements, supporting processes, systems, and required program documentation.
• Support cross-functional projects, represent the quality assurance team at meetings, review requirements, develop test approach, and provide feedback.
• Work on issues of moderate to complex scope where analysis of data is required.

Quality control including but not limited to:

• Develop effective relationships that support appropriate feedback and development.
• Report quality assurance and audit results to management and leadership teams.
• Identify, monitor and communicate trends in inaccuracies and work with PBD teams to resolve them, to ensure compliance with standards, policies and procedures, and government regulations.
• Perform ad hoc queries in audit database in support of decision making.
• Perform integration testing and track, document and verify resolution while working with subject matter experts to resolve defects.
• Maintain a working knowledge of all line of business requirements and operational processes and develop plans to improve upon existing quality standards.

Problem resolution including but not limited to:

• Work with associates to predict, identify, resolve and document problems.
• Develop and maintain interdepartmental relationships throughout the company.
• Clarify issues quickly to ensure a successful resolution with minimal supervision.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $24.00 - $27.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub.