Job Location: Goodwill Main Plant-GWIMP - Miami, FL 33142,
Position Type: Full Time, Education Level: 4 Year Degree,
Travel Percentage: None,
Job Shift: Day,
Job Category: QA - Quality Control, Summary: The Quality Assurance Assistant Manager supports the Quality Assurance Manager in managing daily quality operations, maintaining the Quality Management System, and ensuring that products and processes comply with customer, government, commercial, and ISO 9001:2015 requirements. The Quality Assurance Assistant Manager supports M&D product launches and production projects by ensuring customer and quality requirements are met through collaboration with Engineering, Production, and Procurement. Other key responsibilities include providing day-to-day guidance to quality personnel, overseeing inspections and audits, managing corrective actions and supplier quality activities, monitoring performance reporting, coordinating employee training, and driving continuous improvement initiatives.
This position assists the Quality Assurance Manager in supervising QA Supervisors, QA Inspectors, and Auditors. Responsibilities include assigning and monitoring work, providing coaching and training, supporting performance feedback, and helping ensure adequate quality coverage and compliance with departmental procedures and government and commercial specifications. Additional responsibilities may be assigned as needed.
Ability to read, write, and communicate effectively in English is required; Spanish proficiency is preferred.
Professional, organized, upbeat, energetic, takes initiative, dependable, accurate, and takes pride in work.
Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Language Skills - Read, write, and communicate effectively in English. Spanish is a plus, but not required.
Appearance/Personality - Professional, upbeat, energetic, takes initiative, dependable, accurate, and takes pride in work.
Work Environment - Able to work in a noisy manufacturing environment and withstand heavy traffic and floor vibrations.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens effectively; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization's goals and values; Supports affirmative action and respects diversity.
Strategic Thinking – Understands the organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and walk most of the day, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must be able to lift and carry at least 20 pounds.
Should be prepared to work in a noisy manufacturing area with heavy traffic and floor vibrations.
Miami | Ft. Lauderdale | Keys - Your support funds job training for people with disabilities & other barriers to work. @GoodwillSFL
Goodwill also provides B2B services in janitorial services, commercial laundry, apparel manufacturing, and fulfillment and assembly services. We also produce U.S., state, city and custom flags through our Goodwill Flag Center.
The Need: There are over 460,000 (or 12.8%) out of 3.5 million people of working age that are classified as disabled with 82.3% among them not working, and 25% living below the poverty line.
The Results: Despite that great need, in 2018, the agency provided disability services to nearly 6,400 South Floridians and is the 17th largest employer in Miami.
How we do it: Goodwill engages in a unique social entrepreneurism model that funds services and employment for over 3,100 persons with disabilities in South Florida. Although most known for its Goodwill donation centers and retail stores, the organization’s other entrepreneurial businesses include Apparel Manufacturing, Custodial Services, Laundry Services and other Business Services, which directly train and employ a large number of people with disabilities while providing mission funding. South Florida’s Goodwill Industries is one of the most cost-effective non-profits in the U.S with 96% of its budget going directly to job training programs.
But our work is not easy or quick. It takes a long-term commitment to battle employment barriers such as physical or mental disabilities, economic instability, or lack of education. When you join the Goodwill Giving Circle, you join a select group of compassionate supporters who change the course of the 6,400 people we serve each year. Take that first step and show your goodwill.
