Job Description
Posting number: FY27-00027
Department: Aging & Independence
Job classification: Quality Assurance and Training Coordinator
Posting type: Open
Categories: Human Resources, Community and Social Services, Office and Administrative Support
Non-exempt (compensatory and/or overtime eligible);full-time; 40 hours worked per week; Monday-Friday, 8:00 a.m.-5:00 p.m.; full benefits
This position serves as manager of client records, ensuring complete and accurate case records are maintained and conduct activities necessary to monitor and ensure on-going compliance with regulatory and accrediting standards while promoting the missions of the Division of Aging and Independence and Frederick County. Supervision is received by the Director of the Division of Aging and Independence.
Please note that the upper pay range reflected in the job posting reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- Employee Health Center with no or low-cost primary and urgent care
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan
NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.
For more information, visit our benefits page on the Frederick County Government job opportunities webpage
Examples of duties
- Monitors compliance with applicable regulatory standards such as the Developmental Disabilities Administration, the Maryland Department of Health/Office of Health Care Quality and the Maryland Department of Aging
- Coordinates and oversees staff training to ensure regulatory compliance. Maintains staff training records
- Oversees the Division’s record retention policy and schedule
- Coordinates preparation for yearly and quarterly program monitoring and licensing surveys and supports activities during the reviews; maintains copies of licenses required by state and local governments
- Facilitates development of corrective action plans in response to external surveys and submits completed plans to required internal and external parties
- Monitors implementation of corrective action plans and provides status reports
- Conducts internal investigations into all serious reportable incidents and produces the Agency Investigation Report
- In coordination with staff, notifies Department of Social Services, police, and all licensing entities of allegations of abuse or neglect, coordinates investigations with external agencies
- Coordinates and carries out the activities of the Standing Committee
- Serves as the primary resource on licensing information, tracking all updates and interpretations. Updates the managerial team at scheduled meetings on the licensing status, state of compliance, and any anticipated changes in regulations
- Ensures maintenance of client records in accordance with licensing standards. Implements protocols related to access to, and release of, client records; tracks external release of information
- Conducts quantitative client record audits as described in corresponding policy and procedure; receives monthly quantitative client record audits from others indicated in policy and oversees production of aggregate deficiency reports; distributes deficiency reports to management team and facilitates development of corrective action plans; monitors implementation of corrective action plan and reports on status of actions to the Director
- Receives and maintains copies of all incident reports. Oversees development of aggregate data report of all incident reports. Presents data to management team
- Receives all reports of alleged abuse or neglect and conducts internal investigations into such reports. Prepares report of investigation findings and recommendations for corrective action. Communicates investigations status and findings
- Acts as an objective party, independent of program staff, to hear concerns about alleged rights violations for client. Investigates these concerns and facilitates resolution
- Ensures the rights of the program participants are upheld
- Maintain training database documenting training compliance
- Assists with new staff orientation and mentoring/job shadowing
To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.
Qualifications
The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Bachelor’s degree in human services, education, or related field
Minimum of 3 years of experience in quality improvement, assurance, training administration, training development, or related field
Substitutions for the above-listed required education and experience are an Associate’s Degree with 5 years experience as described above.
KNOWLEDGE, SKILLS AND ABILITIES
A successful incumbent operating in this role displays the following:
- Knowledge of disability and senior related programs and services
- Knowledge of compliance regulation and standards
- Knowledge of licensing and accreditation processes
- Knowledge of record maintenance
- Knowledge of quality assurance practices and surveys
- Knowledge of basic qualitative audit analysis
- Knowledge of data gathering and reporting
- Knowledge of incident reporting and investigation procedures
- Skilled in data gathering and analysis
- Skilled in technical report writing
- Skilled in case note preparation for client files
- Skilled in written and oral communication
- Skilled in Microsoft Office 360 and other software applications
- Skilled in managing client records
- Skilled in communicating with external agencies
- Ability to present workshops and trainings to Division staff in a large and/or small group setting in an effort to convey information and provide education in an understandable, retainable format
- Ability to interpret and apply complex regulatory standards
- Ability to conduct abuse investigations
- Ability to monitor program performance and recommend corrective actions
- Ability to coordinate training, surveys, and other quality assurance actions
- Ability to work with Office of Health Care Quality, Maryland Department of Health and Developmental Disabilities Administration
- Ability to maintain County authorized driving privileges
- Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time-sensitive situations
- Strong and effective spoken and written (English) communication skills, including the ability to make public presentations
- Discretion and good judgement in dealing with confidential and sensitive information
PREFERENCE MAY BE GIVEN FOR:
- Experience working with aging populations and/or individuals with Intellectual and Developmental Disabilities (I/DD)
- Experience working with regulatory or oversight bodies such as OHCQ, MDH, and DDA
- Experience with quality assurance, quality improvement, or compliance monitoring
- Experience developing or delivering staff training programs
- Experience overseeing record retention practices
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
- While working in this position, the employee is required to constantly sit, reach, and perform repetitive motions; frequently walk.
- While working in this position, the employee is required to constantly work indoors and frequently work outdoors
Supplemental information
- Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time sensitive situations
- Available for varied working hours as needed to accommodate meetings and other commitments
- May be scheduled to work during an emergency to support County operations
KIND OF EXAMINATION (may include):
- An evaluation of training and experience
- One or more interviews
- A pre-employment fingerprint supported background investigation
