Job Description

Eligibility

Qualifications

• Minimum Bachelor’s degree preferably a Master's, from an HEC-recognized institute/university
• Qualification in Islamic Finance will be an added advantage.

Experience

• Minimum 2 years of relevant experience in Quality Assurance, Complaint Management, Operations, Compliance or related areas

Skills

• Quality Assurance and Control
• Analytical Thinking and Problem-Solving
• Complaint Management and Customer Experience
• Data Analysis and Reporting (MS Excel and PowerPoint)
• Communication, Stakeholder Management, and Attention to Detail

Key Responsibilities

• Conducting QA reviews of customer interactions and processes to ensure compliance with approved standards and regulations.
• Identifying service gaps, control weaknesses, and recurring customer issues to determine improvement areas.
• Preparing QA reports, dashboards, and management insights to highlight findings and service quality trends.
• Conducting thematic reviews and coordinating with stakeholders to address identified gaps.
• Providing QA analysis and support for management, audit, and regulatory requirements while maintaining confidentiality.

Department

Service Quality Department

Location:

Karachi

Last Date:

15th November 2026