iSupport Worldwide

Quality Assurance Analyst

iSupport Worldwide  •  Pasig City, PH (Onsite)  •  5 hours ago
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Job Description

The Quality Assurance Analyst is responsible for ensuring that the products and services provided by the

company meet the required quality standards. This individual will play a critical role in testing software

applications, identifying defects, and suggesting improvements to ensure customer satisfaction and

compliance with industry standards.

KEY RESPONSIBILITIES

Test Planning & Design

  • Analyze business requirements and technical specifications to develop detailed test plans and test cases.
  • Collaborate with the development and product teams to understand functionality and establish clear
  • quality standards.
  • Create, review, and update test documentation, including test cases, test scripts, and test data

Test Execution

  • Execute manual and automated tests to identify software bugs, issues, and areas for improvement.
  • Conduct regression, performance, usability, and functional testing across platforms.
  • Track and report defects, ensuring proper documentation and communication of findings to the
  • development team.

Collaboration & Communication

  • Work closely with developers, product managers, and other stakeholders to ensure that defects are
  • effectively identified and resolved.
  • Provide feedback to improve the functionality, user experience, and performance of the product.
  • Participate in sprint planning, stand-ups, and retrospectives in an Agile environment.

Quality Assurance Processes

  • Contribute to the development and refinement of QA processes, tools, and methodologies.
  • Stay up to date with the latest trends and advancements in software testing, automation, and QA
  • practices.
  • Ensure that all products meet internal quality standards and external compliance requirements before
  • release.

Requirements

Required

  • Minimum two (2) years BPO/Call center industry experience
  • 1 year QA experience
  • Applicants must be willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off).
  • Excellent English written and verbal communication skills – audio clip required
  • Proficient in Microsoft Office (Word, Excel, Teams, Outlook)

Preferred

  • 2 years of work experience specializing in data entry, customer service, or US health insurance is a plus
iSupport Worldwide

About iSupport Worldwide

iSupport Worldwide is one of the leading modern offshoring companies in the Philippines. We provide world-class and dedicated staffing, facilities, and managed operations for Fast-Growing Companies and Small and Medium-Sized Businesses in any industry, vertical, and language. We build boutique teams of accountants, engineers and even legal professionals.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company, with sites in the Central Business District of Ortigas, Philippines.

Finding, landing, and retaining high-performance talent is one of the toughest challenges many businesses face today. Traditional outsourcing gives minimal control over recruitment, operations, and facilities. Staff is shared with other companies that translate to a reduction in talent level and low business performance. These gaps limit the full potential of Fast-Growing Companies and SMBs.

iSupport Worldwide bridges these gaps. We support our clients by giving them access to our robust recruitment team and a vast talent pool with workforce participation of 43 to 45 Million. Talent is concentrated in Metro Manila, where our sites are located.

Our clients enjoy an average of 70% to 75% savings in business costs and low attrition at 2.1%. They have full control of high performance and 100% dedicated team with 0% reduction in talent level.

We provide a highly secured facility and take on the entire administrative functions like facilities, human resources, payroll, and IT support, giving you the ability to operate 24/7/365 in your company-owned branded suites.

We help your company scale up by giving you access to a platform with a world-class workforce to generate profitable revenue while increasing quality and reducing costs.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Pasig City, PH
Year Founded
2006
Website
isupportworldwide.com
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