iSupport Worldwide

Quality Assurance Analyst

iSupport Worldwide  •  Pasig City, PH (Onsite)  •  3 hours ago
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Job Description

The Quality Assurance Analyst is responsible for ensuring that the products and services provided by the company meet the required quality standards. This individual will play a critical role in testing software applications, identifying defects, and suggesting improvements to ensure customer satisfaction and compliance with industry standards.

Key Responsibilities:

  • Test Planning & Design
    • Analyze business requirements and technical specifications to develop detailed test plans and test cases.
    • Collaborate with the development and product teams to understand functionality and establish clear quality standards.
    • Create, review, and update test documentation including test cases, test scripts, and test data.
  • Test Execution
    • Execute manual and automated tests to identify software bugs, issues, and areas for improvement.
    • Conduct regression testing, performance testing, usability testing, and functional testing across platforms.
    • Track and report defects, ensuring proper documentation and communication of the findings to the development team.
  • Collaboration & Communication
    • Work closely with developers, product managers, and other stakeholders to ensure that defects are effectively identified and resolved.
    • Provide feedback to improve the functionality, user experience, and performance of the product.
    • Participate in sprint planning, stand-ups, and retrospectives in an Agile environment.
  • Quality Assurance Processes
    • Contribute to the development and refinement of QA processes, tools, and methodologies.
    • Stay up to date with the latest trends and advancements in software testing, automation, and QA practices.
    • Ensure that all products meet internal quality standards and external compliance requirements before release.
  • Reporting & Metrics
    • Prepare detailed reports on test results, metrics, and performance indicators for management review.
    • Monitor product quality and implement strategies for continuous improvement.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
  • Proven experience as a QA Analyst or similar role in software testing
  • Strong knowledge of QA methodologies, tools, and processes
  • Experience with automated testing tools (e.g., Selenium, JIRA, Postman)
  • Proficiency in manual testing with a keen eye for detail
  • Understanding of Agile and Scrum methodologies
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration abilities

Benefits

  • Free lunch meal, fruits, snacks, and drinks
  • Onsite gym with a free professional instructor
  • Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
  • Weekly engagement activities with prizes that are up to 3,000 PHP
  • Free upskilling academy to improve your performance and skillset
  • State-of-the-art facilities from toilets to your workstation
  • Amenities such as sleeping quarters, game area, chat room, shower room
iSupport Worldwide

About iSupport Worldwide

iSupport Worldwide is one of the leading modern offshoring companies in the Philippines. We provide world-class and dedicated staffing, facilities, and managed operations for Fast-Growing Companies and Small and Medium-Sized Businesses in any industry, vertical, and language. We build boutique teams of accountants, engineers and even legal professionals.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company, with sites in the Central Business District of Ortigas, Philippines.

Finding, landing, and retaining high-performance talent is one of the toughest challenges many businesses face today. Traditional outsourcing gives minimal control over recruitment, operations, and facilities. Staff is shared with other companies that translate to a reduction in talent level and low business performance. These gaps limit the full potential of Fast-Growing Companies and SMBs.

iSupport Worldwide bridges these gaps. We support our clients by giving them access to our robust recruitment team and a vast talent pool with workforce participation of 43 to 45 Million. Talent is concentrated in Metro Manila, where our sites are located.

Our clients enjoy an average of 70% to 75% savings in business costs and low attrition at 2.1%. They have full control of high performance and 100% dedicated team with 0% reduction in talent level.

We provide a highly secured facility and take on the entire administrative functions like facilities, human resources, payroll, and IT support, giving you the ability to operate 24/7/365 in your company-owned branded suites.

We help your company scale up by giving you access to a platform with a world-class workforce to generate profitable revenue while increasing quality and reducing costs.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Pasig City, PH
Year Founded
2006
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