Job Description

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.6 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

The Quality Assurance Analyst is responsible for leading quality assurance activities related to technology systems, enhancements, vendor updates, projects, and regression testing to support stable, reliable, and effective business operations. This position develops and executes testing strategies, test plans, and test scenarios based on business requirements, system changes, and operational needs.

This role collaborates closely with internal departments, vendors, and end users to support User Acceptance Testing (UAT), identify defects or process gaps, and promote continuous improvement initiatives. In addition to technology-focused work, the position may contribute to cross-functional organizational projects by applying quality review, testing, and process improvement methodologies to support successful implementation and operational outcomes.

Schedule: Average of 40 hours per week

Responsibilities:

• Lead and manage quality assurance efforts for system enhancements, updates, new projects, and ongoing improvements.
• Create and execute test plans, test cases, and testing scenarios based on business needs, user stories, system changes, and vendor updates.
• Perform functional, integration, regression, and User Acceptance Testing (UAT) to ensure systems are working as expected.
• Partner with business teams and end users to coordinate and support UAT activities, including planning, testing, issue tracking, and validation.
• Identify, document, troubleshoot, and track system issues and defects through resolution.
• Collaborate closely with developers, vendors, project managers, and internal teams to deliver high-quality solutions and a positive user experience.
• Provide feedback and recommendations to improve system usability, workflows, and overall user experience.
• Support testing efforts related to production issues, emergency fixes, and system outages to help minimize operational impact.
• Validate system fixes and enhancements to ensure updates resolve issues without affecting existing functionality.
• Provide advanced Help Desk support for escalated application and system issues, including troubleshooting, root cause analysis, and vendor coordination.
• Assist with cross-functional and non-technical projects by supporting process reviews, testing activities, and quality improvement efforts.
• Maintain organized and accurate QA documentation, including test plans, testing results, issue logs, and process documentation.
• Contribute to the continuous improvement of QA practices, testing standards, and team processes.

Requirements

Qualifications:

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or a related field — or equivalent combination of education and experience.
• 3+ years of experience in Quality Assurance, software testing, or a related technology support role.
• Experience independently creating and executing test cases, test scenarios, and testing plans based on business requirements, user stories, or system documentation.
• Experience testing system enhancements, vendor updates, integrations, and configuration changes.
• Ability to work independently, take initiative, and effectively manage multiple priorities in a fast-paced environment.
• Strong analytical thinking, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to work effectively across technical and non-technical teams.
• Strong attention to detail and commitment to delivering high-quality, accurate work.

Preferred Qualifications

• Experience working in financial services, banking, or credit union environments.
• Familiarity with QA testing tools, test management platforms, or defect tracking systems.
• Experience supporting or coordinating User Acceptance Testing (UAT) with business users and stakeholders.
• Understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
• Experience providing usability feedback or contributing to UI/UX improvements.
• Experience supporting testing efforts related to production issues, outages, or urgent system fixes.
• Experience contributing to cross-functional projects, process improvement initiatives, or non-technical business efforts.

Key Competencies:

• Strong quality assurance and software testing capabilities
• Analytical thinking and root cause problem solving
• Ability to work independently and take ownership of projects
• Strong attention to detail and commitment to accuracy
• Effective collaboration across technical and business teams
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and adapt to change
• Process improvement and continuous improvement mindset
• Strong troubleshooting and systems analysis skills
• User focused approach to system quality and usability

Physical Requirements:

• Ability to move around and travel to various locations
• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers.
• Occasionally lift and carry up to 25 lbs., if required for departmental tasks.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws,