Job Description

Create your best future and join Westpac as a Quality Assurance Analyst

• Permanent Full-time opportunity

• Based in Parramatta, NSW, AU

• Hybrid working model

What’s the role

As a Quality Assurance Analyst, you will work closely with Financial Crime Surveillance teams to provide clear, actionable feedback and drive uplift in investigation quality. Sitting within the Quality Assurance & Enablement (QAE) team in the Risk Division, this role is responsible for ensuring high-quality financial crime outcomes through structured quality assurance, insight generation, and continuous improvements across Financial Crime Operations.

Key responsibilities

• Deliver detailed QA reviews across financial crime alerts and case investigations, providing clear and constructive feedback

• Identify trends, themes, and gaps to support continuous improvement and uplift in quality outcomes

• Produce reporting and insights to inform leadership decision-making and performance improvement

• Partner with stakeholders across Financial Crime Surveillance to strengthen controls and investigation practices

• Contribute to root cause analysis and identify opportunities for process improvement and optimisation

• Provide coaching and support to operational teams to enhance capability and consistency

What do I need?

• 2 plus years' experience in financial crime operations, investigations, or quality assurance within banking

• Strong understanding of AML/CTF and financial crime risk frameworks

• Highly developed analytical and problem-solving skills, with the ability to interpret data and identify trends

• Clear and confident communication skills, with the ability to influence and provide actionable feedback

• Ability to work across stakeholders and contribute to a continuous improvement culture

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 

• Tailored learning and development opportunities to help your grow your career within the bank. 

• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our  FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.