Job Description

PRIMARY PURPOSE

To provide support in updating and maintaining the quality management system within the Fleet & Asset Finance division, included but not limited to identifying risks by monitoring the contract requirements monitoring service credits on the Telkom and Transnet account; and monitoring and distributing the customer satisfaction reports. Maintain all documented processes on the Intranet

TECHNICAL COMPETENCY REQUIREMENT

• Proficiency in MS Office is a must.
• Ability to maintain accurate records and documentation
• Strong attention to detail

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric
• Diploma in Fleet Management/Road Transport Management (Preferred), or
• Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)

REQUIRED MINIMUM WORK EXPERIENCE

• 1 - 3 years Fleet and Quality Management
• Experience in data maintenanceence

KEY PERFORMANCE AREA (KPA)

Customer Centricity

• Ensures customer service excellence
• Communicate vision and services
• Identify problem areas and ensure corrective action is taken.
• Analysis of the month-end reports to ensure accuracy of data.
• Interprets business/customer requirements to provide timeous solutions.
• Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.

Operational Excellence

• Plan workload effectively
• Create, maintain and enhance effective working relationships with staff, customers and service providers
• Exchange information to solve wider problems and assist in making these decisions
• Understand how the function impacts on other business units and ultimately on business results.
• Adhere to business policies and procedures.
• Comply with quality management system and objections.
• Update and implement new quality management requirements.
• Assist in developing and implementing standard procedures and policies
• Monitor key risks areas.
• Assist in manage the service credits on the Telkom account.
• Review business policies and procedures and recommend changes where necessary.
• Create, maintain and enhance effective working relationships with staff and other departments

Data management

• Update records, documents and procedures for the division
• Monitor customer contract matrix for the division.
• Assist with customer queries.
• Assist in ensure corrective and preventative action is implemented.
• Monitor customer satisfaction surveys
• Monitor service credits for Telkom.
• Ensure agreed on timelines are met when acting on requests.
• Accuracy and attention to details.
• General Admin request

Reporting

• Document Control
• Monthly reporting
• General reporting

This position is advertised in line with our commitment to Employment Equity.