Quality Associate - ICT - (260003G9)
Quality Associate – ICT Infrastructure’ DivisionInfo. & Comm. Technology EntityAga Khan University Hospital, Nairobi LocationNairobi, Kenya IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high-quality care for the people of East Africa and beyond for over 60 years. Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to an Assistant Manager ICT Infrastructure. Job PurposeThe Quality Associate – ICT Department will assist in the design, implementation, and continuous improvement of quality, compliance, and risk management frameworks that align with institutional standards and regulatory requirements. This role champions a culture of accountability and excellence by assisting in internal and external audits (including IT-specific audits such as PWC), managing departmental risk registers, and ensuring timely closure of non-conformities through effective internal controls. The Quality Associate will also assist in providing staff capacity-building through the planning and delivery of both quality-specific and professional development trainings. In addition, the role will assist in the ICT project tracking system, follow up with project owners on deliverables, and ensure strategic alignment of project milestones. Through policy governance, audit coordination, stakeholder engagement, and data-driven reporting, the Quality Associate will assist ensure that the ICT Department operates efficiently, complies with applicable standards, and contributes meaningfully to institutional goals. Key responsibilities Quality Management & ComplianceAssist in the development, implementation, and continuous improvement of quality management systems tailored to ICT operationsAssist in internal audits and guide departmental teams in preparation for external audits, including specialized IT audits (e.g., PWC)Champion departmental compliance with institutional standards (ISO 9001, JCIA) and ICT-specific service frameworksAssist drive closure of non-conformances through strategic CAPA initiativesEnsure ICT services are delivered in accordance with documented quality standards and SLAs Compliance Monitoring, Reporting & Strategic Input Assist in the preparation of departmental quality and compliance reports for ICTAnalyze trends from audits, risks, and compliance KPIs to provide strategic recommendationsPresent findings and insights in ICT performance reviews and planning sessionsAssist align departmental quality and compliance goals with institutional priorities Policy & Document ControlDraft, review, and maintain departmental policies, SOPs, and guidelinesEnsure that the centralized filing system for all quality and compliance records are in order. Risk Management & Internal ControlsAssist in the identification, evaluation, and mitigation of ICT-specific operational and strategic risksMaintain and regularly update the departmental risk register and internal controls frameworkGuide teams in implementing risk reduction measures and ensure consistent follow-throughAdvise ICT on emerging risks and recommended controls during strategic reviewsEnsure risk and control awareness is embedded in daily departmental operations Training & Capacity Building Spearhead the planning and delivery of departmental training initiatives for both quality and professional developmentAssess capacity gaps and develop targeted training plans for ICT staff at all levelsAssist in quality awareness campaigns and workshops to embed best practicesTrack training compliance and impact and report outcomes to your direct reports. Logistics Coordination Organize logistics for audits, meetings, trainings, and eventsLiaise with stakeholders to ensure timely execution of departmental initiatives Administrative & Budgetary Support Schedule and coordinate departmental meetingsMaintain records, manage correspondenceTrack budget items related to quality and compliance activities Project Oversight & Performance Monitoring Assist in the administration and management of the departmental project tracking tool.Monitor project implementation progress and flag delays or risks.Engage with project owners to follow up on timelines, milestones, and action itemsConsolidate and report on departmental project status to your direct report(s)Promote accountability and visibility across ongoing initiatives
Qualifications, Experience and Skills required:Bachelor’s Degree in IT, Computer Science, Quality Management, or related field.Certified Information Systems Auditor (CISA) Relevant ExperienceMinimum 3 years of experience in administrative or technical roles within ICTExperience with quality, risk, or compliance roles preferredProven track record in coordinating audits, training, and documentation systemsKnowledge of quality management systemsExcellent organizational, communication, and report-writing skillsStrong coordination and follow-up abilitiesProficiency in Microsoft Office Suite and document management tools
: Kenya-Nairobi
: Aga Khan University Hospital Kenya
: Regular
: Standard
: 23/09/2026, 6:40:13 AM
: 30/09/2026, 6:59:00 PM
