The Quality Associate serves as a support to the quality assurance program by performing audits and other quality assurance activities. The Quality Associate improves the quality of client care by monitoring metrics/outcomes and providing critical feedback to the department. Additionally, the Quality Associate takes a lead role in data collection, tracking, analysis, and reporting for all Special Projects within the department.
Essential Functions
Collect and compile data, particularly for Special Projects. Analyze and use that data to measure compliance, efficiency, and quality of efforts in a standardized way. Distribute reports to departmental management and staff and guide efforts to enhance outcomes.
Perform regular full and partial audits, and other quality assurance activities, on client charts in the electronic health records. Coordinate and manage completion of internal and external audits amongst the departmental management team.
Develop and provide training in a variety of quality areas, as needed.
Participate in departmental meetings as a participant, trainer, or contributor.
Represent NADAP at external meetings with Lead Health Homes and other stakeholders, bringing information back to be circulated amongst the department in an effective and timely manner.
Performs other duties as assigned.
Knowledge, Education & Experience
Formal Education: Bachelor's Degree
Experience: 1 Year
Preferably 2 years of experience.
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word-processing. May have need for good communication skills.
Updating of Knowledge: The knowledge required to perform this job once learned has frequent major changes.
Working Environment
This is a fully remote position following a required onboarding period. Employees must attend in-person training twice per week during their first month of employment before transitioning to a fully remote schedule.
Organizational Impact
Confidentiality: This job requires use and analysis of this type of information: Client billing, financial status, insurance coverage, Client history or status, physical/emotional assessment, or clinical data.
Supervisory Responsibility
This job has responsibility for this action: Conducting Training
This job is asked for an opinion/ recommendation but does not make the final decision: Creating long range plans, Setting goals and objectives, Assessing training & development needs
Salary: $55,000
Founded in 1971, NADAP is a private nonprofit organization which operates workforce development, case management, care coordination and health insurance enrollment programs in New York City and Nassau County.
NADAP serves over 35,000 individuals each year by providing our continuum of services to various populations, such as public assistance recipients, individuals living with chronic illnesses and disabilities, individuals with a history of court involvement and/or substance abuse, at-risk youth, as well as the business community.
NADAP specializes in both coordinating the care of individuals living with chronic illness, as well as providing employment services to vulnerable populations and dislocated workers.
NADAP’s services benefit individuals, families, communities, and businesses by helping our clients achieve wellness and economic self-sufficiency, while fulfilling the growing needs of New York City and Long Island employers.
