Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global provider of revenue cycle management (RCM) and specialized clinical services for organizations in their search for a Quality Assistant Manager based in Ortigas.

Salary Range ₱60,000 - ₱70,000

Work Setup Onsite

Shift Schedule Night Shift

Location Ortigas City

The role

We are seeking an experienced Quality Assistant Manager to lead quality assurance initiatives for our client The ideal candidate has a strong background in quality auditing, people management, and performance improvement within a US healthcare setup. This role is responsible for driving quality excellence, ensuring compliance with client and regulatory standards, analyzing performance trends, and leading a team of Quality Analysts to achieve operational goals.

Your Responsibilities:

• Lead, coach, and develop a team of Quality Analysts to achieve quality and performance objectives.
• Conduct and oversee quality audits to ensure compliance with client requirements, HIPAA, and internal quality standards.
• Analyze audit results and quality metrics to identify trends, root causes, and opportunities for process improvement.
• Create and maintain quality dashboards and reports using advanced Microsoft Excel to provide actionable business insights.
• Collaborate with Operations, Training, and other stakeholders to address performance gaps and implement corrective actions.
• Facilitate calibration sessions to ensure scoring consistency and alignment with client expectations.
• Prepare and present quality performance reports during internal and client review meetings.
• Ensure adherence to company policies, regulatory requirements, and continuous improvement initiatives.

What we're looking for:

• Bachelor's degree in any field.
• 3–5 years of experience as a Quality Assistant Manager in a BPO setting, with a strong background supporting US Healthcare accounts
• Proven experience in quality auditing, people management, and performance coaching
• Advanced proficiency in Microsoft Excel.
• Experience creating and maintaining quality dashboards from scratch
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Must be willing to work onsite in Ortigas on a night shift schedule.

Ready to take the next step in your career? Submit your application now!

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.