ABOUT YOU:

You have:

• 6+ years of relevant work experience in a business environment.
• A clear commitment to quality, professionalism, and delivering high-quality services.
• An in-depth understanding of luxury service elements and the ability to ensure guest satisfaction.
• A strong interest in operational execution.
• Experience setting up and implementing quality and training programs within luxury industries, with a track record of improving performance.
• Skill in data analysis, including gathering, analyzing, and drawing meaningful conclusions to generate insights and improve existing approaches.
• The ability to motivate teams to improve each day and build a sense of pride in chauffeuring.
• Excellent organizational and communication skills, with the ability to multitask and prioritize effectively.
• Excellent interpersonal skills and cultural sensitivity, coupled with effective communication and presentation abilities for diverse groups.
• Leadership qualities and the ability to lead and inspire teams.

About Blacklane

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture & Values

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.

• Care - We are invested in each other's well-being and professional growth.

• Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.

• Excellence - We understand our customers so we can exceed expectations.

We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.

We welcome and actively support employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

🌟 Local perks – KSA (Riyadh)
💙100% company‑paid health insurance premiums for you and your dependents (plus a small deductible per outpatient visit)
🌴 28 vacation days per year, increasing with tenure
🏠 Housing & 🚗 transport allowances included in your package

✈️ Annual round‑trip flight to your home country for you (and eligible dependents)
🍽️ Weekly office lunch for KSA hub employees
💪 Your Mental Health → No compromise with Nilo and the Digital Plan from Wellhub
🎓 Continuous learning through LinkedIn learning and L&D budget
🏢 Hybrid setup: 3 days a week in our Riyadh office
🚀Fair pay and benefits tailored to local markets
🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective

We place great value on equal opportunities. Therefore, we welcome everyone to apply!

Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam-relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process.