Job Description

The Team

The Integrated Operations Centre (IOC) plays a critical role in supporting patient flow and the efficient delivery of care across the Royal Hobart Hospital. The Inpatient Services Unit (IPSU) is a key part of this function, providing essential administrative and clerical support that underpins safe, timely, and effective hospital operations.

Working as part of a broader multidisciplinary environment, the Inpatient Services Unit collaborates closely with clinical, non-clinical, and operational teams to ensure accurate information management, coordinated patient journeys, and responsive service delivery. The team is focused on continuous improvement, data quality, and maintaining high standards that directly contribute to better outcomes for patients and the Tasmanian community.

The Role

The Quality and Training Coordinator is responsible for supporting training, onboarding, and quality assurance activities for clerical staff within the Inpatient Services Unit.

In this role, you will contribute to maintaining and improving service standards by:

• Supporting day-to-day quality control activities and ensuring service delivery standards and objectives are consistently understood and achieved
• Delivering training, education, and onboarding for staff, ensuring alignment with policies, procedures, and business processes
• Providing expert advice to staff on data collection, documentation processes, and quality requirements
• Undertaking quality assurance activities to identify trends, gaps, and opportunities to improve data accuracy and operational practices
• Preparing reports and contributing to service improvement initiatives to enhance patient flow and administrative efficiency
• Supporting change management activities and implementation of process improvements across the service
• Collaborating with a wide range of stakeholders, including clinical, non-clinical, management, and finance teams

This role operates with a degree of autonomy under the direction of the Manager, Inpatient Services Unit, and requires strong judgement, initiative, and the ability to balance competing priorities in a dynamic healthcare environment.

You will need

To be successful in this role, you will bring a combination of strong communication, analytical thinking, and a passion for improving systems and supporting others to succeed.

You will demonstrate:

• Strong interpersonal and communication skills, with the ability to build effective working relationships and confidently engage with a broad range of stakeholders across clinical, non-clinical, and management teams
• The ability to work both independently and collaboratively, using initiative, judgement, and discretion to manage competing priorities and meet deadlines in a fast-paced environment
• A commitment to training and staff development, with the ability to deliver clear, practical guidance and support to build capability in others
• Attention to detail and strong analytical skills, particularly in relation to data accuracy, documentation processes, and compliance with standards
• Adaptability and a proactive mindset, with a willingness to contribute to change, support new initiatives, and improve existing ways of working

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. All shortlisted applicants will be required to complete a practical assessment prior to interviewing.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$81,915 to $94,263 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility

Applicants should note the following criteria are desirable:

• Minimum 2 years’ experience working in a health environment.

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

Quality and Training Coordinator - Inpatient Services Unit B4.pdf

Application Guide:

Applicant Guide.docx

How to apply

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is required.

*Applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Nathan Trost
Manager, Inpatient Services Unit - Integrated Operations Centre
03 6166 8645
nathan.trost@health.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.