Job Description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care

The Quality and Support Intern plays a critical role in ensuring the successful implementation of software solutions by verifying their quality, functionality, and compliance with business requirements, as well as supporting ongoing operations. This role actively collaborates with software developers, business analysts, system administrators, and project managers to implement solutions efficiently while adhering to industry’s best practices. This position may work directly with internal customers as well as the business technology team. Work is primarily done over the phone, via email and occasionally in person. They will be assigned tasks and expected to complete to the satisfaction of the Digital Analyst Manager This role is customer service focused and works to assist with tasks within the Business Technology department. Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

MINIMUM REQUIREMENTS

Education: Some education completed in pursuit of Information Technology or

Computer Science, or related field (Preferred)

Experience: Customer service experience is preferred

Travel: 5-10%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

Software & System Testing

• Develop and execute structured test plans, test cases, and test scripts in alignment with industry best practices.

• Perform functional, integration, regression, and user acceptance testing (UAT) for software solutions.

• Utilize testing tools to track, manage, and report defects.

• Collaborate with developers to identify and resolve software issues before deployment.

• Ensure that solutions meet business and technical requirements through rigorous verification

Quality Assurance & Process Improvement

• Apply testing methodologies to improve test coverage and defect detection.

• Develop and refine QA processes to enhance software quality and reduce release risks.

• Participate in Agile/Scrum meetings to provide QA input during planning and retrospectives.

• Implement and maintain automated testing frameworks for increased efficiency.

Collaboration & Implementation Support

• Work closely with BT teams to ensure smooth implementation of software, system updates, and new features.

• Support business analysts and developers in translating requirements into effective test scenarios.

• Assist in training end-users and stakeholders on software functionality and quality expectations.

Software Support

• Works with Support Team to diagnose and correct reported issues

• Tier 2 support – address & correct reported minor defects independently.

• For more severe defects, works with development or other BT teams on resolutions

• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.