Job Description

Role: Quality and Risk Manager
Location: The Harborne Hospital, Birmingham
Full-time, 37.5 hours per week
Permanent
Competitive salary + Benefits (pension, health cover, flexible benefits and excellent career development)

We’re looking for an experienced Quality and Risk Manager to join our Governance team based at The Harborne Hospital.

As the Quality and Risk Manager, you will lead on the implementation and delivery of a range of governance activities with a particular focus on risk, incidents and complaint investigations, whilst supporting The Harborne Hospital to meet the regulatory requirements of external standards and inspections.

The ideal candidate will be a specialist resource, using knowledge and experience of governance, with a particular focus on incident, complaint and risk management. This will include managing and coordinating investigations and learning responses of all incidents, which involves liaising with Heads of Department and the Senior Leadership Team.

Excellent communication and a proven ability to implement change, or new systems, are essential for the role. The ideal candidate will be dynamic, with excellent verbal and written communication skills and be experienced in clinical governance.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Governance but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

Duties and Responsibilities:

• Responsibility for overseeing and implementing the incident management processes and applying the principles of PSIRF. This includes monitoring action plans and quality improvement work
• To create and present reports to relevant Hospital committees, including trend analysis and advice for key stakeholders
• Implementation and monitoring of the facility-wide Audit Programme including working with Heads of Department (HoD) to develop robust action plans that provide improvements to care and service delivered
• Work with the HCA UK Corporate Clinical Services Department and local Heads of Departments (HoD) to ensure a standardised approach to CQC inspection compliance is maintained
• Act as the Policy Controller and direct the policy reviewer where needed.
• Responsibility for overseeing and implementing the risk management processes, including regular reviews of the departmental and facility risk register

Skills and experience:

• Knowledge of developing and embedding governance frameworks
• Knowledge of CQC inspection and other healthcare accreditations frameworks
• Previous experience and knowledge of governance, incident & risk management and quality improvement

• Good IT skills including Excel, Word, Microsoft Office
• Excellent communication skills, both verbal & written, including good presentation skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Quality & Risk Manager you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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