The Massachusetts Department of Public Health (DPH) is seeking a dynamic, analytical, and detail-oriented Quality & Clinical Informatics Data Analyst to join the team at Lemuel Shattuck Hospital (LSH). In this key role, the analyst will support data-driven decision-making and continuous quality improvement by collecting, validating, analyzing, and reporting clinical, operational, regulatory, and performance improvement data across the organization. The position serves as a critical resource for clinical informatics, electronic medical record (EMR) systems, business intelligence reporting, and performance measurement, providing actionable insights that enhance patient care, operational effectiveness, and regulatory compliance. The analyst will collaborate with multidisciplinary teams to identify trends, monitor outcomes, support accreditation and survey readiness activities, contribute to hospital-wide quality initiatives, and lead special projects that advance organizational goals.

Please note 8-4pm, Monday – Friday, with weekends off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Collect, validate, analyze, maintain, and report clinical, operational, regulatory, infection prevention, patient safety, and performance improvement data to support organizational quality initiatives, regulatory compliance, and strategic decision-making.

• Design, plan, and implement data analyses and studies to evaluate the effectiveness of data collection methodologies, reporting processes, systems, and operational workflows.

• Monitor, maintain, and report quality, patient safety, infection prevention, and regulatory performance indicators in accordance with standards established by accreditation and regulatory agencies, including The Joint Commission, CMS, DPH, BORIM, CDC/NHSN, and other applicable organizations.

• Ensure the integrity, accuracy, timeliness, consistency, and appropriate validation of all reported metrics, dashboards, scorecards, audits, and regulatory submissions.

• Coordinate and facilitate audit and review activities, including medical record reviews, patient safety audits, practitioner profile reviews, OPPE/FPPE processes, documentation audits, tracers, and other quality monitoring initiatives.

• Analyze, trend, and present data findings to leadership, committees, departments, and interdisciplinary teams; identify performance trends, operational risks, compliance gaps, and opportunities for improvement; and escalate significant concerns as appropriate.

• Track and follow up on corrective action plans, audit findings, and compliance-related issues to promote sustained performance improvement and continuous regulatory readiness.

• Support organizational preparedness for accreditation, licensing, certification, and regulatory surveys through activities such as mock tracers, focused audits, documentation reviews, evidence collection, corrective action monitoring, and survey preparation.

• Review electronic medical record (EMR) documentation to assess completeness, accuracy, timeliness, regulatory compliance, and adherence to organizational standards related to quality, patient safety, infection prevention, and performance improvement initiatives.

• Collaborate with clinical and operational leaders to improve documentation practices, data capture processes, reporting capabilities, workflow efficiencies, and quality analytics functions.

• Develop, maintain, validate, and distribute dashboards, scorecards, reports, spreadsheets, charts, graphs, and other data visualization tools that support organizational performance monitoring and informed decision-making.

• Participate in and, when appropriate, lead Performance Improvement (PI) projects and cross-functional initiatives aimed at enhancing quality, safety, operational effectiveness, and patient outcomes.

• Provide supervision and guidance to Management Analyst II staff, including oversight of assigned projects, reporting accuracy, workload management, and adherence to departmental and organizational expectations.

Required Qualifications:

• Comprehensive knowledge of supervisory principles, management practices, organizational behavior, and decision-making methodologies, including staff leadership, performance management, problem-solving, and effective organizational operations.

• Working knowledge of statistical terminology and reporting methods, including the preparation and presentation of reports, charts, graphs, tables, dashboards, and other data visualization tools.

• Strong analytical and organizational skills, with the ability to determine appropriate methods for collecting, assembling, validating, and presenting information to support business and operational objectives.

• Excellent written and verbal communication skills, including the ability to prepare reports, provide clear instructions, present findings, and communicate effectively with diverse audiences.

• Demonstrated leadership and interpersonal skills, including the ability to motivate staff, coordinate team efforts, foster collaboration, and establish productive working relationships across all levels of an organization.

• Proven supervisory experience, including assigning and prioritizing work, monitoring performance, conducting evaluations, identifying training and development needs, and addressing employee performance issues as appropriate.

• Ability to exercise sound judgment, maintain accurate records, handle confidential information with discretion, and work independently with minimal supervision.

• Ability to adapt to changing priorities, operational demands, regulatory requirements, and emergent situations while maintaining a high level of effectiveness and professionalism.

Preferred Qualifications:

• Thorough knowledge of the laws, regulations, policies, procedures, standards, and guidelines governing assigned programs, operations, and activities, as well as the organizational structure, functions, and administrative processes of the agency.

• Understanding of agency forms, documentation requirements, records management practices, and related administrative procedures.

• Demonstrated knowledge of supervisory principles, practices, and techniques, including staff oversight, performance management, employee development, and effective team leadership.

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 260 inpatient beds including 115 Psychiatric beds and 28 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction inmates and community patients.

The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients.

In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

Learn more about: what it’s like to work as a DPH nurse

Learn more about Shattuck Hospital: https://www.mass.gov/locations/lemuel-shattuck-hospital

Relocation information https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.