This position is responsible for Fashion repair process management, collaborate with local/regional/global workshops or internal stake holders to make sure all repair work flow running smoothly and efficiency.
Key Responsibilities:
· Responsible for Fashion repair equipment / tool / accessories / thread procurement.
· Responsible for Fashion product repair flow in physical & system control.
· Handle internal system to monitor the repair process through BTQ / workshop / global ASD.
· Coordinate & communicate with external workshop if needed & in house artisans for local repair
· Coordinate the process & communicate with regional / global foroverseas repair work flow.
· Boutique support training for Fashion repair related process/ case sharing, also collect BTQ’s voice to provide better solution and service.
· In charge of spare part work flow: forecasting, ordering, consumption and inventory control.
· Out sourcing spare parts supply , not only order from global , but also checking in local / regional to make sure the spare parts supply efficiency.
· Communicate with local / regional /global to align & build up the repair policy / repair pricing strategy for Fashion repair product.
· Communicate with retail / product team to implement the packaging improvement & courier preparation for Fashion repair product.
· Responsible for repair related report / KPI to local / regional / global.
· Collaborate with Quality team to align the quality standard for Fashion repair products.
Processes & Systems
· Front end claim management system – CASS/ACET related procedures, processes & data manipulation.
· Repair workshop internal claim management system – GRACE related procedures, processes & data manipulation.
Person Specifications:
Academic / Professional Qualifications
Work Experience
Required Competencies
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
