Job Description

Responsibilities

The Quality team for GenAI & Emerging Products supports more than 10 global products across ByteDance. Our mission is to design and implement online risk and safety strategies that protect our community and enable sustainable product growth. We work closely with business stakeholders, Policy, PBPs and moderation teams to build effective content safety frameworks, ensuring policy guidelines are accurately applied and risks are reduced.

As part of this team, you will help shape the safety foundation of ByteDance’s fastest-growing products, driving quality, compliance and user trust.

Responsibilities

• Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed
• Deliver training and calibration sessions for the content moderation teams to ensure that operational policies are being applied consistently and drive performance improvements
• Provide quality reports and RCAs to internal and external stakeholders, ensuring consistent quality measurement across the operations, by also developing and implementing actionable solutions, process enhancements, and preventative measures
• Collaborate with the Music Ops Team on ad-hoc and moderation-related initiatives
• Support Customer Support Team with required escalations or verification requests
• Work independently and with stakeholders to maintain high performance standards across all projects and markets, developing best practices for quality assurance
• Moderate immediate queues, ensure quality control for key releases and maintain clear communication with the Music Ops Team
• Provide support in accordance with business priorities

Qualifications

Minimum Qualification(s)

• 2+ years of experience in a quality assurance / audit / investigation role in a Content Quality / Trust & Safety environment
• Strong ability to prioritize tasks, manage multiple projects simultaneously and meet deadlines in a dynamic fast-paced environment
• Highly organized, able to work under minimal supervision, with an eye for detail and the aptitude to make ongoing improvements in your everyday work
• Has experience supporting moderation teams and strong experience in working with cross-functional stakeholders globally
• Comfortable working in a high-tempo and rapidly evolving landscape, including adapting to new challenges, policies and tools
• Has knowledge of AI tools usage and interest in continued upskilling in this area

Preferred Qualification(s)

• Bachelor's degree preferred
• Knowing the latest music trends and having good knowledge of the global music industry
• Good understanding of digital music streaming platforms and knowledge of labels/artists/genres is preferred
• Music-related internship/full-time experience would be preferred
• Resilience and commitment to self-care to manage the emotional demands of the role

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Trust & Safety at ByteDance

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.​

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ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​

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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​