• Good communication skills
• Good analytical skills
• Self-initiated zeal for continuous improvement
• Strong written and verbal communication Skills.
• Ability to resolve conflicts constructively and lead in a continually challenging environment
• Fosters a spirit of collaboration and teamwork
• Knowledge of quality assurance, process improvements, domain, etc
• Monitoring and Reviewing
• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc
• Strong knowledge in the process
• Fosters a spirit of collaboration and teamwork
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Problem solving skills
The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified
Co-ordinate all process improvement initiatives
Primary External Interactions
Graduate in any stream
Minimum 1 year of experience in the process
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
