Job Description

About the Role: We are looking for a detail-oriented Quality Analyst to lead manual testing efforts for the Customer Portal, a React/AEM-based web application integrated with SAP, Salesforce, and supporting middleware. The QA will validate end-to-end business scenarios spanning the web/AEM front end and SAP-driven backend processes (orders, deliveries, invoices, documents), ensuring the portal meets functional, data-accuracy, and customer-experience requirements before release. Key Responsibilities: • Test Planning & Strategy: Define the manual test strategy and test plans for each Phase 1 module (Profile, Documents, Contact Us, Dashboard, Deliveries, Order Status), covering functional, regression, integration, and UAT-support testing. • Test Case Design: Author detailed test cases and test scripts derived from business requirement documents, including field-level validations, business rules, and source-system mappings (e.g., SAP, SFDC). • SAP-Integrated Scenario Testing: Validate portal behavior against SAP-driven data and logic, including order status transitions, delivery commitment / delay logic, credit/pricing/compliance blocks, invoice and document availability, and output management triggers. • Web/UI Testing: Perform functional, cross-browser, responsive, and accessibility testing of the React/AEM front end, including forms, search/filter behavior, modals, file uploads/downloads, and navigation flows. • Data Validation: Verify data accuracy and consistency across SAP, Salesforce (SFDC), and the portal UI, including account details, contact information, order/delivery data, and document metadata. • Defect Management: Log, triage, and track defects to closure using the team's defect management tool, working closely with React developers, AEM SMEs, and SAP consultants on root cause and resolution. • Requirement Traceability: Maintain requirements-to-test-case traceability matrices to ensure full coverage of documented requirements and sign-off criteria. • Regression & Release Testing: Execute regression test cycles ahead of each release, validate bug fixes, and provide go/no-go quality input to the Project Lead. • UAT Support: Support business stakeholders during User Acceptance Testing, including test data preparation, issue triage, and coordination of retesting. • Documentation: Maintain clear test documentation, execution logs, and status reporting (pass/fail metrics, defect trends, coverage) for project stakeholders. Must-Have Skills: • Experience: 5+ years of manual QA experience with at least 2+ years testing applications integrated with SAP and modern web front ends. • SAP Exposure: Working knowledge of SAP Sales & Distribution (Order-to-Cash) processes – Sales Orders, Deliveries, Billing/Invoicing, Customer Master – sufficient to validate business rules and data displayed on the portal. • Web Application Testing: Hands-on experience testing React-based or other modern JavaScript web applications, including responsive/cross-browser testing; exposure to CMS/DXP platforms such as AEM is a plus. • Test Management Tools: Proficiency with test management and defect tracking tools (e.g., JIRA/Xray, Azure DevOps, qTest, or similar). • API/Integration Awareness: Ability to validate data flowing through REST/GraphQL APIs and integration layers (e.g., Apigee) at a functional level, using tools such as Postman. • CRM Exposure: Familiarity with Salesforce (SFDC) data structures (Accounts, Contacts, Cases) as they relate to customer and case data shown on the portal. • Strong analytical skills with the ability to design test scenarios covering complex business/status logic (e.g., order and delivery lifecycle states). • Excellent written and verbal communication skills for defect reporting and stakeholder coordination. • Experience working in Agile/Scrum teams, including participation in sprint ceremonies and Definition of Done reviews. Added Advantage (Highly Preferred): • Experience testing AEM (Sites/SPA Editor) authored pages and AEM Dispatcher-cached content. • Exposure to SAP transaction codes relevant to customer master and order data (e.g., XD03) for cross-verification during testing. • Experience testing Salesforce Case creation/workflow integrations. • Basic SQL knowledge for backend data verification. • ISTQB Foundation Level certification. Qualifications: • B.E / B.Tech / MCA or equivalent. • ISTQB or equivalent QA certification is a plus.