Job Description

The Account Safety team takes on a critical role in ensuring platform safety on TikTok's account domains, and user experience. By proactively addressing & reviewing safety concerns and enhancing operational efficiency, the team ensures TikTok's mission of providing a safe, smooth, and enjoyable experience for users worldwide.

This role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

•⁠ ⁠Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.

•⁠ ⁠Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.

•⁠ ⁠Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.

•⁠ ⁠Perform daily audits and provide analysis of errors and feedback to respective teams.

•⁠ ⁠Compile & deliver regular performance data reports to SME & management teams as required.

•⁠ ⁠Conduct regular RCA escalations through the relevant process.

•⁠ ⁠Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.

•⁠ ⁠Participate in or lead policy briefings to ensure any changes are consistent and in line with regional cultural nuances, socio, geographical and political conditions.

•⁠ ⁠Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.

•⁠ ⁠Be able & willing to support or backfill temporary gaps in market support.

•⁠ ⁠Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.

•⁠ ⁠Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.

•⁠ ⁠Design/help to design a training plan and implement it according to the timeline