Job Description

David Kennedy Recruitment partnered with a renowned tech BPO company to find a Japanese speaking Quality Analyst to join their team in Lisbon.

Position: Quality Analyst

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review and evaluate different types of digital content (e.g., text, images, audio, video) in accordance with established guidelines

• Assess content for accuracy, relevance, quality, and compliance with policies and standards

• Contribute to quality assurance processes, ensuring deliverables meet organizational and client expectations

• Provide clear, well-reasoned evaluations and maintain consistency in decision-making

• Participate in training sessions to stay updated on policies, processes, and best practices

• Join calibration sessions to ensure alignment across evaluation standards

• Support additional projects or tasks outside core responsibilities as needed

• Revise, refine, or improve prompts, responses, and related content where required.

REQUIREMENTS:

• Native/fluent in Japanese with strong written and oral skills, as well as proficiency in English (at least B2)

• Bachelor’s degree will be considered as an advantage

• Proficiency with basic computer operations and ability to maintain an efficient typing speed (25–30 words per minute or higher)

• Familiarity with productivity tools and spreadsheets (e.g., Google Workspace or equivalent)

• Strong verbal and written communication skills, with the ability to explain reasoning clearly and logically

• Understanding of guidelines, policies, and best practices for content evaluation

• Experience in analyzing and comparing information from multiple sources

• High attention to detail, with strong analytical skills to assess accuracy, relevance, and alignment with intended purpose

• Research skills to verify information and identify reliable sources

• Critical thinking ability to recognize bias, inconsistencies, and limitations in content

• Commitment to accuracy, quality, and adherence to ethical and legal standards

• Able to work in shifts.

OFFER:

• Lunch vouchers 9,13 EUR per day

• 100 EUR transportation allowance or company shuttle

• Health insurance

• Guidance and tools to reach career potential

• And much more!