Gear Inc.

Quality Analyst (AU Telco experience required)

Gear Inc.  •  National Capital Region, PH (Onsite)  •  1 month ago
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Job Description

We are looking for an experienced Quality Analyst to join our Australian Telco project team.

This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.

Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles.

Work Setup & Schedule:

  • Location: on-site in Alabang, Metro Manila, Philippines.
  • Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time

Responsibilities

  • Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service).
  • Track SLA performance and prepare reports on service quality trends.
  • Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
  • Support process improvement and ensure compliance with AU Telco quality guidelines.
  • Participate in regular calibration and service review sessions with clients.

Requirements

  • At least 1 years of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
  • Strong analytical, reporting, and communication skills.
  • Familiar with Telco workflow tools or quality tracking systems.
  • Detail-oriented, organized, and proactive in identifying process gaps.
  • Comfortable working in a fast-paced, SLA-driven environment.

Why You'll Love This Role

  • Opportunity to work with one of the leading AU Telco accounts.

  • Exposure to cross-functional collaboration and end-to-end service delivery processes.

  • A potential growth path toward Service Delivery or Project Coordination positions.

Gear Inc.

About Gear Inc.

Empowering Global Brands Through Custom BPO Solutions

Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.

Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.

Why Gear Inc?

✅ Custom Integration: Solutions evolve to precisely fit client needs

✅ Global Reach: Localized expertise with a worldwide perspective

✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations

For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.

Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.

Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.

- Website: https://www.gearinc.com/

- Facebook: https://www.facebook.com/GearIncGlobal/

- Instagram: @gearincglobal

- YouTube: http://www.youtube.com/@gearincglobal

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2007
Website
gearinc.com
Social Media