Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Role and Responsibilities

Drive for Results

· Monitor and evaluate customer interactions (calls, chats, emails) and/or back-office transactions against client-specific healthcare scorecards and compliance standards

· Ensure achievement of quality KPIs (e.g., QA scores, compliance rate, accuracy, CSAT impact) aligned with US Healthcare clients.

· Meet required evaluation volume and turnaround time per program.

· Analyze quality data, trends, and error patterns (e.g., eligibility errors, claims handling issues, HIPAA breaches).

· Develop and recommend corrective action plans to improve agent and process performance.

· Maintain scoring accuracy through regular calibrations with internal stakeholders and US clients

Role and Responsibilities

Drive for Results

· Monitor and evaluate customer interactions (calls, chats, emails) and/or back-office transactions against client-specific healthcare scorecards and compliance standards

· Ensure achievement of quality KPIs (e.g., QA scores, compliance rate, accuracy, CSAT impact) aligned with US Healthcare clients.

· Meet required evaluation volume and turnaround time per program.

· Analyze quality data, trends, and error patterns (e.g., eligibility errors, claims handling issues, HIPAA breaches).

· Develop and recommend corrective action plans to improve agent and process performance.

· Maintain scoring accuracy through regular calibrations with internal stakeholders and US clients

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!