Job Description

The Quality Analyst is responsible to ensure the effective application of the complaints handling process so that complaints are responded to in a timely manner to the required business SLAs, root cause investigations are thorough and find true root cause (s), and corrective and preventive action plans are followed and sustainably completed.

Key Responsibilities:

• Upon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H
• Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint
• Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team
• Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers
• Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS
• Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained
• Ensure that the CRM workflow is utilised and fields are complete
• Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans

Requirements:

• Degree in Natural Siences, Engineering or a Quality / Food Safety related education,
• Project Management,
• People leadership,
• Experience in Quality / Food Safety and Satistics,
• Fluent English in speaking and writing,
• Software skills in MS Office, Infinity and MiniTab
• Action oriented / Timely decision making / Process management / Strategic agility / Drive to results / Customer focus / Managing diversity / Motivating ohters / Problem solving

What We Offer

• Competitive compensation and benefits package
• A role with regional impact and visibility
• Opportunities for professional development and growth
• A collaborative, inclusive culture where diversity is valued and encouraged

About Ardagh Group

Ardagh Groupis a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 20,000 people with revenues of almost $10 billion. Today we have a presence across Europe, Africa and the Americas.

• Did you know that Ardagh produce many of the beverage cans and bottles you drink your favourite beverages from?
• Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
• Did you know we produce more than 160 million containers per day?

Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible.

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.

Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!

Click here for more information about our careers or click here for more information about Ardagh Group.