About the Dream Center
The CCMS Dream Center is a vibrant, engaging, and supportive day program designed to empower individuals with intellectual and developmental disabilities (I/DD). We focus on building life skills, fostering community integration, encouraging socialization, and, most importantly, helping our members live out their dreams in a joyful, active setting.
We are seeking an energetic, compassionate, and structured Qualified Professional (QP) to lead our Dream Center team in Matthews. In this role, you won't just manage compliance—you will shape the daily culture of the program. You will oversee direct care staff, design engaging daily schedules, coordinate person-centered activities, and ensure a safe, high-quality, and uplifting environment for our members every single day.
Program & Daily Operations Leadership: Direct the day-to-day operations of the Dream Center day program, ensuring a vibrant, safe, and structured environment for all members.
Team Supervision & Culture: Manage, schedule, and mentor direct care staff (Life Skills Coaches/Instructors). Conduct monthly supervision meetings and provide continuous on-site training regarding specific member goals and Individualized Support Plans (ISPs).
Activity & Care Planning: Conduct person-centered assessments and develop measurable, functional goals that integrate seamlessly into the day program’s curriculum and activities.
Relationship & Community Engagement: Build positive, collaborative relationships with families, guardians, Managed Care Organizations (MCOs), and community partners to enhance integration opportunities.
Compliance & Administration: Oversee daily documentation, track program data, ensure billing accuracy, manage timely authorizations, and keep the center fully prepared for state audits and quality reviews.
Crisis & Safety Management: Implement performance improvement measures, maintain high program standards, and participate in scheduled on-call crisis rotation support as needed.
Qualified Professional Status: Must meet the North Carolina definition of a QP (see criteria below).
Experience:
Minimum of 2 years of supervisory/management experience (experience in a day program or group setting is a major plus).
Minimum of 2 years of direct experience working with individuals with I/DD.
Industry Knowledge: Solid working knowledge of behavioral sciences and allied disciplines related to I/DD.
Core Skills: Exceptional leadership, high adaptability, strong organizational skills, and a passion for creating fun, structured group environments.
On-Site & Physical Requirements:
Reliable personal transportation and cell phone.
Ability to actively engage with members on-site and lift up to 50 pounds.
A license, provisional license, certificate, registration, or permit from a human service profession governing board.
A Graduate degree in a human service field + 1 year of post-graduate I/DD experience.
A Bachelor’s degree in a human service field + 2 years of post-graduate I/DD experience.
A Bachelor’s degree in a non-human service field + 4 years of post-graduate I/DD experience.
Competitive salary
A rewarding, lively, and fully on-site work environment where you see the direct impact of your leadership daily
A supportive management team dedicated to your success
Opportunities for continuous professional growth and development
Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.
Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.
We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.
At Covenant Case Management Services (CCMS), we believe every individual deserves to experience a life filled with purpose, dignity, and hope, no matter their challenges.
Since 2010, we've served individuals with intellectual and developmental disabilities (IDD) and their families through customized, whole-person care. Our purpose-driven approach honors every part of the individual—mind, body, and spirit.
Whether you're a caregiver seeking trusted support, a case manager looking for dependable partnerships, or an individual navigating IDD services on your own, we’re here to walk alongside you with compassion, clarity, and care.
What We Offer:
- Community Services
- Residential Services
- Clinical-Based Services
We’re more than a service provider, we’re a trusted partner in your journey. At CCMS, we’re committed to enriching futures, empowering dreams, and helping every individual thrive with purpose. Let’s walk this path together.
🌐 www.covenanttoserve.com
