Job Description

Covenant Case Management Services is seeking an energetic and compassionate Qualified Professional with experience in intellectual and developmental disabilities (I/DD) to lead a team providing support to individuals in the Hickory area. You will play a pivotal role in ensuring high-quality service delivery, fostering positive relationships, and advocating for the individuals we serve. This is a hybrid role.

Key Responsibilities:

• Oversee and supervise direct care staff, ensuring their effectiveness and adherence to best practices.
• Manage staffing schedules, provide guidance, and ensure adequate staffing coverage.
• Coordinate and provide quality services, ensuring they align with CCMS goals and individual needs.
• Establish and maintain positive relationships with MCOs, collaborating agencies, and families.
• Conduct person-centered assessments, develop functional and measurable goals, and create individualized support plans.
• Train staff on client-specific needs, ISPs, and related information.
• Ensure timely submission of authorizations, complete progress reports, participate in audits, and review documentation.
• Advocate for individuals and their families to ensure they receive necessary services.
• Review data and billing to ensure accuracy and compliance.
• Supervision and Training: Conduct monthly supervision meetings, provide training, and ensure compliance with policies and procedures.
• Be available for on-call crisis services as scheduled.
• Implement performance improvement measures and ensure compliance with program standards.
• Ensure staff and contractors adhere to company policies and procedures.
• Represent CCMS in community activities and participate in interagency meetings.
• Obtain necessary consents from individuals and legally responsible persons.
• Assist with staff recruitment and training, and provide support during urgent situations.

Key Responsibilities:

• Meet the North Carolina definition of a Qualified Professional (see qualifications below).
• Have at least two years of supervisory and management experience, as well as two years of experience working with individuals with I/DD.
• Demonstrate excellent communication, leadership, adaptability, and problem-solving skills.
• Have reliable access to internet and cell phone and reliable transportation; ability to travel up to 40%.
• Have a working knowledge of the behavioral sciences and allied disciplines related to I/DD.
• Hold a license, provisional license, certificate, registration, or permit issued by a governing board regulating a human service profession.
• Have a graduate degree in a human service field with one year of experience.
• Have a bachelor's degree in a human service field with two years of experience.
• Have a bachelor's degree in any field with four years of experience.

Compensation $46,000 - $62,000/Yearly

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.