QSSU-SPIRO-SSA-SWAP
STATION AGENT

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management
solutions firm operating in the East African Region in the countries of Uganda,
Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client
Spiro,
we are looking for a
competent
,
skilled, and experienced
Swap
Station Agent
to
work
in Bunyoro Region

Vacancies:
100

Reporting to
:
Swap
Station Supervisor / Area Operations Manager

Job
purpose
:

The
Swap Station Agent is the face of Spiro's battery swapping network at the
ground level. You will be stationed at a designated Spiro swap station and will
be responsible for the day-to-day operations of the station, ensuring that
Spiro riders have seamless access to fully charged batteries, receive
outstanding customer service, and experience zero unnecessary downtime. You are
a critical link in Spiro's promise of reliable, clean, and affordable energy
for every rider.

KEY
RESPONSIBILITIES

Battery
Swap Operations

Carry out fast, safe, and efficient battery swaps for Spiro riders,
targeting sub-one-minute swap times.

Verify rider identity and authentication via the Spiro mobile app or RFID
card before every swap.

Ensure all outgoing batteries are fully charged and all incoming
(depleted) batteries are correctly placed in charging slots.

Monitor battery charging status continuously throughout the shift and
escalate anomalies to the supervisor.

Handle multiple simultaneous swap requests during peak hours in an
orderly, queued manner.

Station
Management & Housekeeping

Maintain the swap station in a clean, organized, and safe condition at
all times.

Conduct opening and closing station checks in accordance with Spiro's
Standard Operating Procedures (SOPs).

Ensure all batteries, lockers, and equipment are properly secured,
labelled, and stored.

Report any damage, faulty, or underperforming batteries and equipment
immediately using the Spiro reporting system.

Monitor power supply to the station and report outages or irregularities
to the relevant technical team.

Customer
Service & Rider Relations

Provide a welcoming, professional, and helpful experience to every rider
visiting the station.

Educate riders on the battery swapping process, the Spiro app,
subscription plans, and how to maximize their earnings.

Address and resolve basic rider complaints and queries on-site; escalate
complex issues to the supervisor.

Collect rider feedback and relay insights to management to support
continuous service improvement.

Support rider onboarding and first-time swap guidance for newly
registered Spiro riders.

Data
Recording & Reporting

Accurately record every swap transaction in the Spiro system, including
rider ID, battery serial numbers, and swap time.

Maintain a daily station logbook capturing total swaps, battery inventory
counts, technical incidents, and visitor remarks.

Prepare and submit daily and weekly operational reports to the Swap
Station Supervisor.

Flag any discrepancies in battery counts or system records in a timely
manner.

Safety
& Compliance

Strictly adhere to all battery handling, electrical safety, and fire
prevention protocols.

Ensure all personal protective equipment (PPE) is worn and available at
the station.

Prevent unauthorized access to the battery storage and charging area.

Participate in regular safety drills, refresher trainings, and compliance
audits.

Report any safety hazards, accidents, or near-misses immediately to the
supervisor.

Community
& Brand Representation

Act as a Spiro brand ambassador within the community, promoting Spiro's
mission of clean and affordable transport.

Support local rider acquisition efforts by engaging potential new Spiro
riders and referring them through the proper channels.

Participate in community outreach events and station activations as
directed by management

Requirements

REQUIRED
QUALIFICATIONS

·
Diploma
or certificate in any field; technical or vocational training, is an added
advantage.

·
Minimum
of 1 year of experience in a customer-facing, operational, or field-based role.

·
Basic
literacy and numeracy skills with the ability to complete daily reports
accurately.

·
Proficiency
in the local language(s); working knowledge of English is an advantage.

·
Ability
to use a smartphone and basic mobile applications (Spiro training will be
provided).

·
Physically
fit and able to handle batteries and equipment as required by the role.

CORE
COMPETENCES

Customer Focus

Delivers outstanding,
rider-first service on every interaction.

Reliability & Punctuality

Shows up consistently and
performs duties without prompting.

Attention to Detail

Accurately records data and
monitors station assets diligently.

Integrity

Handles company assets, cash,
and data with full accountability.

Problem Solving

Thinks on their feet to resolve
rider issues quickly and calmly.

Team Collaboration

Works cooperatively with fellow
agents and the operations team.

All candidates who meet the criteria outlined above are encouraged to
apply under the job vacancy
“QSSU-SPIRO-SSA-SWAP STATION AGENT”

Note
The deadline for applications is not later than
08:00 am Wednesday 1st July, 2026
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL
LEAD TO DISQUALIFICATION.