About
This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is
a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client
SPIRO,
we are
looking for a competent
,
skilled, and experienced
Swap Supervisor
to
work in Central region, Lango and Acholi sub region, Bunyoro region,
western region, and Eastern region Uganda.

Reporting to:
Regional managers

Job
purpose
:

The
Swap Supervisor is responsible for overseeing daily battery swap station
operations, ensuring efficient service delivery, optimal battery availability,
and high customer satisfaction. The role involves managing swap agents,
maintaining operational standards, and ensuring time of swap stations in line
with Spiro’s electric mobility objectives.

KEY
RESPONSIBILITIES

·
Supervise
daily operations of battery swap stations to ensure smooth and efficient
service.

·
Lead,
train, and manage swap agents across assigned locations.

·
Monitor
battery inventory levels, charging cycles, and availability to avoid
shortages.

·
Ensure
adherence to safety standards when handling lithium-ion batteries.

·
Track
and manage station performance, uptime, and turnaround times.

·
Handle
escalations from riders/drivers and resolve operational issues promptly.

·
Coordinate
with maintenance and technical teams for faulty batteries or equipment.

·
Ensure
accurate system updates for each swap transaction.

·
Conduct
routine audits on processes, compliance, and service quality.

·
Generate
daily, weekly, and monthly operational reports.

·
Support
expansion activities such as new station setups and onboarding.

Requirements

REQUIRED
QUALIFICATIONS

·
Diploma
or Certificate in Engineering, Logistics, Business Administration, or related
field.
2–5 years of experience in
operations, logistics, or field service (supervisory role preferred).

·
Experience
in EV, energy, or mobility sectors is an advantage.

·
Strong
leadership and team management skills.

·
Good
understanding of operational processes and inventory management.

·
Ability
to work in a fast-paced, field-based environment.

·
Basic
technical understanding of batteries or willingness to learn.

·
Proficiency
in MS Excel and mobile-based operational systems.

KEY
COMPETENCIES

·
Leadership & Team Supervision

·
Operational Efficiency

·
Safety & Compliance Awareness

·
Problem-Solving

·
Data Tracking & Reporting

·
Customer Service Orientation

Performance
Metrics (
K
PIs
)

·
Station uptime (%)

·
Average swap turnaround time

·
Battery availability rate

·
Safety compliance adherence

·
Team productivity

·
Customer satisfaction (rider experience)

Working
Conditions

·
Field-based role with frequent visits to swap
stations.

·
May require shift work, weekends, or public
holidays depending on operational needs.

All candidates who meet the criteria outlined above
are encouraged to apply under the job vacancy
“QSSU-SPIRO-SS-SWAP
SUPERVISOR.”

Note
The deadline for applications is not later than
08:00 am Wednesday
1
st
July, 2026
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL
LEAD TO DISQUALIFICATION.