About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the Renewable Energies
Sector, we are looking for a competent, skilled, and experienced
Sales and
Service Center Associate
to work at the different locations.

Location:
Mukono & Apac

Vacancies:
1

Roles and Responsibilities

.
Customer Service

·
Maintaining a positive, empathetic,
and professional attitude toward customers at all times.

·
High-level knowledge of all company
products with the ability to address all questions asked by customers.

·
Acknowledging and resolving customer
complaints within stipulated SLAs.

·
Communicating with customers through
various channels and responding promptly to customer inquiries.

·
Analyze trends to create solutions to
ensure customer service needs, business goals, and objectives are met
or exceeded.

·
Ensure service center operational
standards are adhered to.

·
Be the lead in monitoring and
maintaining the required stock levels at the service center by conducting
regular
stock takes and ensuring a majority of
components needed by the team/customers are available at the service centers.

·
Promote the company brand by ensuring
the service center is kept clean and tidy at all times noting the operation
hours of the Sales and
Service Centers are 9 am to 5 pm Monday to Friday and 8 am to 12 pm on Saturday
.

·
Assist in sales/after-sales requests
placed by various customers and team members.

·
Follow up on customer issues to
resolution by following the stipulated aftersales escalation process.

Aftersales

·
Ensure all Aftersales issues are
raised via a ticket and track records of customer interactions, comments,
complaints, and After Sales issues.

·
Provide feedback to all customers in
reference to their queries and after-sales issues.

·
Troubleshoot all aftersales issues,
resolve non-technical issues, and escalate to the aftersales product team
any issue not resolved at the service
center level.

·
Ensure all spare parts are available
in the service center and proper inventory management.

·
Generate all reports in reference to
service center activities and stock level.

Sales

·
Work closely with the supervisor in
developing and establishing clear sales KPIs (that is sales targets, lead
generation, and sales call logs to be
achieved daily. The assigned sales targets and corresponding

·
commission is as guided by our
commission structure.

·
Achieve lead generation targets and
ensure constant follow-up on leads in order to convert them to sales.

·
Initiate selling tactics that will
ensure leads are converted i.e. conducting demos, sourcing to market
activities, and customer referral programs.

·
Additional responsibilities as
assigned from time to time.

Requirements

Academic Qualifications

·
A Diploma or Degree in Business
Administration (Sales and Marketing option).

Required Qualifications

·
At least 2 years of proven experience
in sales or customer service.

·
Proven track record of successfully
meeting sales targets.

·
Outstanding interpersonal skills with
the ability to interact freely with customers.

·
Ability to think and properly plan the
day-to-day work, proper inventory management and tackle customer complaints
.

·
High EQ with the ability to work under
pressure and meet deadlines and targets set.

·
Passion for customer service, the
industry and current trends adaptable for the company.

·
Independent thinker with proactive
decision-making capabilities.

·
Comfortable with ambiguity and
experience working in a dynamic environment.

·
Be organized and an expert in time
management both at personal and team levels.

All candidates who meet the criteria outlined
above are encouraged to apply under the job vacancy
“QSSU-SCU-SSCA-SALES
& SERVICE CENTER ASSOCIATE”

Application link

Note

The deadline for applications is not later than
05:00
pm Sunday,21st December 2025

Only shortlisted applicants will be contacted.