About This Job:

Q-Sourcing Limited trading as Q-Sourcing
Servtec
is
a manpower
management solutions firm
operating
in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the telecommunication sector, we are looking for a competent, skilled, experienced
INSTALLERS
to work around Kampala.

Job Purpose: Responsible for ensuring the equipment is installed in a safe manner that
doesn’t
present any hazards while also supporting functionality to allow for the best possible performance.

The job holder will review and explain operation and maintenance information to the user or customer. They will also provide ongoing support, maintenance, and repairs.

DUTIES & RESPONSIBILITIES:

• 
  Coordinate with dispatch for daily appointments

• 
  Carry material and stage for installer at the customer's' premises.

• 
  Guide,
  coordinate
  and oversee fellow installers.

• 
  Assist
  with accessories and device collection from assigned stock pick up point as needed.

• 
  Assist
  with the completion of tasks within allotted
  time frame

• 
  Review paperwork with customers where needed.

• 
  Wear all identification,
  safety
  and courtesy equipment
  always
  .

• 
  Educate customers about benefits and up-sell to customers add on sales products

• 
  Educate customers on the features and functionality of installed products

• 
  Test electrical equipment or systems to ensure proper functioning of routers and service.

• 
  At times, crawl into small spaces, work in all
  climates
  and remain physically fit.

• 
  Maintain installation tools and equipment in safe working order.

• 
  Assist
  in the removal and installation of materials in customer’s premises.

• 
  Evaluate and
  monitor
  the performance and quality standards of sub-contractors within their infrastructure boundaries.

• 
  Provide Reports of Works done with corresponding Time sheet for daily submission.

Requirements

EXPERIENCE AND QUALIFICATIONS:

• 
  Minimum of a Diploma or equivalent qualification.

• 
  Minimum of 1 year work experience in
  telecom and
  Internet Service Providers.

• 
  Background in installing and
  maintaining
  outdoor units, telecommunications equipment.

• 
  Managing multiple requests and complexities

• 
  Onboarding of new clients utilizing

• 
  Working in non-traditional spaces such as roofs or basements.

• 
  Hands-on experience installing and adjusting the equipment involved is preferred