About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the telecom industry, we are looking for competent, skilled and experienced
Installers
to work in
Fortportal, Hoima, Gulu, Mityana, Luwero, Kabale, Lira, Masaka, Mbarara, Arua, Mbale, Jinja
.

​
Positions : 100

Job Purpose:

Responsible for ensuring the equipment is installed in a safe manner that doesn’t present any hazards while also supporting functionality to allow for the best possible performance. The job holder will review and explain operation and maintenance information to the user or customer. They will also provide ongoing support, maintenance, and repairs.

DUTIES & RESPONSIBILITIES:

• 
  Coordinate with dispatch for daily appointments
• 
  Carry material and stage for installer at the customer's' premises.
• 
  Guide, coordinate and oversee fellow installers.
• 
  Assist with accessories and device collection from assigned stock pick up point as needed.
• 
  Assist with the completion of tasks within allotted time frame
• 
  Review paperwork with customers where needed.
• 
  Wear all identification, safety and courtesy equipment at all times.
• 
  Educate customers about benefits and up-sell to customers add on sales products
• 
  Educate customers on the features and functionality of installed products
• 
  Test electrical equipment or systems to ensure proper functioning of routers and service.
• 
  At times, crawl into small spaces, work in all climates and remain physically fit.
• 
  Maintain installation tools and equipment in safe working order.
• 
  Assist in the removal and installation of materials in customer’s premises.
• 
  Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
• 
  Provide Reports of Works done with corresponding Time sheet for daily submission
  .

Requirements

Mandatory Requirements:

EXPERIENCE AND QUALIFICATIONS:

• 
  Minimum of a Diploma or equivalent qualification.
• 
  Minimum of 1-year work experience in a telecom, Internet Service Providers.
• 
  Background in installing and maintaining outdoor units, telecommunications equipment.

Competencies

• 
  Managing multiple requests and complexities
• 
  Onboarding of new clients utilizing
• 
  Working in non-traditional spaces such as roofs or basements.
• 
  Hands-on experience installing and adjusting the equipment involved is preferred
• 
  Exposure to working in strenuous fields or environments
• 
  Customer focused
• 
  Problem-solving skills
• 
  High personal standard and goal oriented
• 
  Excellent interpersonal skills
• 
  Excellent and effective communications skills, both orally and in writing
• 
  Negotiation and Advocacy skills
• 
  Ability to work under tight deadlines
• 
  Comfortable working at heights and off ladders
• 
  A valid motorcycle or motorcar driver's license
• 
  Ability to work under pressure
• 
  Paying attention to detail by listening to client concerns and issues.
• 
  Effective Time management skills
• 
  Physically fit
• 
  Ability to work independently or as part of a team.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.