Q-Sourcing Servtec Group

QSSR-UTILITY OPERATOR

Q-Sourcing Servtec Group  •  Kigali, RW (Onsite)  •  10 hours ago
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Job Description


Job Title


Utility Operator


Department


Engineering, Maintenance & Site Operations


Functional Line Manager


Utility Engineer


Direct Line Manager


Utility Engineer


Purpose of the Role


The Engineering, Maintenance & Site Operations
Department is responsible for overseeing preventive maintenance, repair, and
continuous improvement of manufacturing equipment, clean and black utilities,
laboratory equipment, and site facilities at the mRNA-based vaccine
manufacturing facility. The department also manages engineering projects,
equipment and system commissioning and qualification, process automation, and
calibration activities in compliance with current Good Practice (cGxP)
requirements.


The Utility Operator is responsible for the safe, reliable,
and compliant operation of all clean and black utility systems that support
manufacturing operations. The role involves operating, monitoring, adjusting,
and performing routine maintenance on utility equipment and systems while
ensuring uninterrupted utility supply, compliance with GMP and EHS
requirements, and accurate operational documentation. The Utility Operator also
supports preventive maintenance, troubleshooting, calibration, validation, and
continuous improvement initiatives across the utility systems.


Key Responsibilities


  • Operate
    and continuously monitor utility systems, including:

    • Purified
      Water (PW)

    • Water
      for Injection (WFI)

    • Clean
      Steam

    • Compressed
      Air

    • Nitrogen
      Systems

    • HVAC
      Systems

  • Operate
    and maintain black utility systems, including chillers, cooling towers,
    diesel generators, compressed air systems, and wastewater treatment
    facilities.

  • Perform
    routine inspections, operational checks, sampling, and documentation in
    accordance with GMP procedures.

  • Monitor
    utility performance, identify abnormalities, and promptly escalate
    deviations or equipment failures.

  • Support
    preventive maintenance, corrective maintenance, calibration, and
    validation activities for utility equipment.

  • Assist
    with troubleshooting utility system failures and support corrective
    actions to minimize operational downtime.

  • Monitor
    energy consumption and contribute to utility efficiency improvement
    initiatives.

  • Record
    operational parameters accurately in logbooks, shift reports, and
    computerized maintenance management systems.

  • Ensure
    compliance with Environmental, Health & Safety (EHS), GMP, and company
    quality standards.

  • Support
    internal and external audits, inspections, qualification, and validation
    activities.

  • Collaborate
    with Engineering, Production, Quality Assurance, and Maintenance teams to
    ensure continuous and reliable utility services.

  • Utilize
    Computerized Maintenance Management Systems (CMMS), such as COMOS, SAP PM,
    CMX, or equivalent software, to manage maintenance schedules, calibration
    records, and equipment history.

  • Report
    abnormal equipment performance, deviations, and out-of-tolerance
    conditions while maintaining compliance with cGMP requirements.

  • Perform
    work in accordance with approved operating procedures, maintenance
    procedures, calibration procedures, and safety requirements.

  • Support
    calibration activities for equipment measuring physical dimensions,
    pressure, force, torque, environmental conditions, and electronic
    parameters.

  • Perform
    routine inspections of calibrated production equipment and promptly
    communicate any defective or out-of-tolerance instruments to the
    Production and Engineering teams.

  • Participate
    in Root Cause Analysis (RCA) investigations related to utility equipment
    failures, instrumentation, and calibration issues.

  • Respond
    effectively to emergency situations involving utility systems and
    equipment failures.

  • Prepare
    technical reports and operational documentation as required.

  • Attend
    and actively participate in departmental meetings.

  • Perform
    any other duties assigned by the Line Manager.


Qualifications


Education


  • Diploma
    or Bachelor's Degree in Mechanical Engineering, Electrical Engineering,
    Chemical Engineering, or an equivalent technical discipline.


Professional Experience, Skills & Knowledge


Experience


  • Minimum
    of two (2) to five (5) years of experience operating utility systems
    within a pharmaceutical manufacturing environment or FMCG industry.


Technical Knowledge


  • Good
    understanding of clean and black utility system operation and basic
    maintenance principles.

  • Ability
    to read and interpret Process & Instrumentation Diagrams (P&IDs),
    utility schematics, engineering drawings, and technical manuals.

  • Working
    knowledge of Good Manufacturing Practice (GMP) requirements applicable to
    pharmaceutical manufacturing.

  • Basic
    understanding of instrumentation, calibration principles, and preventive
    maintenance practices.

  • Commitment
    to continuous learning and professional development in utility operations
    and calibration techniques.

  • Experience
    using computerized maintenance management systems (CMMS), such as SAP PM,
    COMOS, CMX, or similar platforms.

  • Proficiency
    in Microsoft Office applications.


Core Competencies


  • Strong
    analytical and problem-solving skills.

  • Good
    troubleshooting abilities.

  • Strong
    commitment to workplace safety and regulatory compliance.

  • Accountability
    and ownership of assigned responsibilities.

  • Excellent
    verbal and written communication skills.

  • Ability
    to make sound decisions while following company procedures.

  • High
    attention to detail and accuracy.

  • Ability
    to remain calm and effective under pressure.

  • Proactive
    approach to identifying and resolving operational issues.

  • Ability
    to work collaboratively within multidisciplinary teams.


Other Requirements


  • Relevant
    training certificates in utility operations or related technical
    disciplines are an added advantage.

  • Good
    near, distance, peripheral, and depth perception vision.

  • Good
    sense of touch for equipment operation and maintenance.

  • Ability
    to wear all required Personal Protective Equipment (PPE), including:

    • Safety
      glasses

    • Hard
      hats

    • Safety
      shoes

    • Safety
      harnesses

  • Ability
    to work at heights and climb towers using approved fall protection
    systems.

  • Physically
    fit to work in an industrial manufacturing environment.


Q-Sourcing Servtec

is an equal opportunity employer.


Deadline:
9th

July 2026.

Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.

Q-Sourcing Servtec Group

About Q-Sourcing Servtec Group

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. With over 15 years in business and a combined 25 years plus personnel experience, we have built a company uniquely equipped to provide quality personnel & skill individuals to improve productivity through customized services.

Q-Sourcing Servtec group is a member of Servtec International Group, a business solutions group with presence in over 13 countries worldwide with consistent excellence in Human Resources Management, Training, Fire Fighting and SHEQ support.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Kampala, UG
Year Founded
2006
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