Director Warehouse,
Sales and Distribution

Location:
Kigali, Rwanda
Reports to:
Chief Executive Officer
Department:
Warehouse, Sales and Distribution
Supervises:
• Hub and Regional Warehouse Coordinators
• Central Warehouse Manager
• Sales and Distribution Manager

About Rwanda Medical
Supply (RMS)

Rwanda Medical Supply
(RMS) is a state-owned company established by the Government of Rwanda with a
mandate of managing end to end health supply chain for Rwanda.

RMS Ltd mission is to
be the leading health supply chain institution in Africa which ensures
availability and affordability of quality assured health commodities by 2030.
RMS Ltd’s vision is a thriving Rwanda: Where everyone has the health resources,
they need to live a long and fulfilling life. Our comprehensive supply chain
management ensures that healthcare providers have the resources they need to
deliver quality care.
Job Purpose

The Director of
Warehouse, Sales and Distribution provides strategic leadership and oversight
of RMS’s warehousing, sales, and distribution operations to ensure efficient,
reliable, and cost-effective management of health commodities across the supply
chain network.

The position is
responsible for developing and implementing warehouse and distribution
strategies, optimizing inventory management, ensuring timely order fulfillment,
strengthening operational efficiency, and maintaining compliance with
applicable standards, regulations, and best practices.

The role leads the
transformation and continuous improvement of RMS warehouse and distribution
operations while ensuring effective service delivery to healthcare facilities
and stakeholders. The successful candidate will demonstrate strong expertise in
supply chain operations, warehouse management, logistics, customer service, and
operational leadership within a complex environment.

Key Responsibilities

The successful
candidate will be responsible for:

Warehouse and
Distribution Strategic Leadership

• Develop and
implement RMS’s warehouse, sales, and distribution strategy aligned with
organizational objectives.
• Provide strategic direction for efficient management of central and regional
warehouses.
• Oversee the long-term vision, growth, and operational improvement of public
health commodity storage and distribution systems.
• Lead initiatives aimed at improving supply chain efficiency, availability of
commodities, and customer service delivery.
• Provide strategic advice to Executive Management on warehouse operations,
distribution performance, and supply chain improvements.

Operational
Management and Service Delivery

• Oversee daily
warehouse, sales, and distribution operations to ensure effective service
delivery.
• Ensure timely processing, fulfillment, and delivery of customer orders.
• Develop and monitor operational performance indicators for warehousing,
transportation, and distribution activities.
• Establish mechanisms to improve order accuracy, delivery timelines, and
customer satisfaction.
• Ensure continuity of operations through effective planning and resource
management.
• Monitor service level agreements (SLAs) with customers and stakeholders to
ensure agreed service standards are achieved.

Inventory and
Warehouse Management

• Ensure effective
inventory management practices across RMS warehouses.
• Monitor stock levels, inventory accuracy, storage conditions, and commodity
availability.
• Develop strategies to optimize inventory turnover and reduce losses,
expiries, and inefficiencies.
• Ensure compliance with good storage practices and applicable health commodity
management standards.
• Oversee implementation of warehouse management systems and operational
improvements.
• Promote effective stock monitoring, reporting, and accountability mechanisms.

Sales and Customer
Relationship Management

• Provide leadership
in managing RMS sales and customer service operations.
• Ensure effective coordination between sales, warehouse, and distribution
functions.
• Monitor customer needs and develop strategies to improve service delivery.
• Strengthen relationships with healthcare facilities, government institutions,
and strategic stakeholders.
• Ensure timely invoicing, revenue collection, and recovery of outstanding
payments.
• Monitor customer satisfaction and recommend improvement initiatives.

Operational Planning,
Budgeting and Performance Management

• Develop and oversee
the directorate operational plan and budget.
• Ensure effective allocation and utilization of operational resources.
• Monitor operational expenditure and ensure alignment with approved budgets.
• Establish performance targets and monitor achievement of departmental goals.
• Prepare and communicate operational reports, dashboards, and performance
updates to management.

Compliance, Risk
Management and Safety

• Ensure warehouse
and distribution operations comply with applicable laws, regulations, and
industry standards.
• Establish and maintain safety, security, and risk management practices across
warehouse operations.
• Ensure implementation of warehouse safety protocols, inspections, audits, and
training programmes.
• Identify operational risks and implement appropriate mitigation measures.
• Ensure timely implementation of audit recommendations and risk management
actions.
• Promote a strong culture of safety, accountability, and compliance.

Policies, Procedures
and Continuous Improvement

• Develop and
implement warehouse, distribution, and operational policies and procedures.
• Establish best practices that improve efficiency, productivity, and service
quality.
• Lead continuous improvement initiatives across warehouse and distribution
operations.
• Promote innovation and adoption of improved supply chain practices.
• Ensure standardization of operational processes across all RMS facilities.

Vendor and
Stakeholder Management

• Manage
relationships with logistics providers, contractors, suppliers, and service
providers.
• Ensure vendors meet agreed service standards and contractual obligations.
• Monitor third-party service performance and recommend corrective actions
where necessary.
• Collaborate with supply chain partners to strengthen distribution
effectiveness.

Leadership and People
Management

• Provide leadership,
coaching, mentoring, and performance management to warehouse, sales, and
distribution teams.
• Establish departmental objectives, work plans, and performance targets.
• Build team capacity through training and professional development
initiatives.
• Promote teamwork, accountability, innovation, and operational excellence.
• Ensure effective coordination between regional warehouses, central warehouse,
and sales teams.

Other
Responsibilities

• Perform any other
duties assigned by the Chief Executive Officer or Executive Management in
support of organizational objectives.

Academic
Qualifications

Applicants must
possess:

• Master’s Degree in
Supply Chain Management, Logistics,
Pharmacy, Business Administration, Operations Management, or another
closely related field from a recognized institution.

Professional
Qualifications

The following
professional qualifications will be an added advantage:

• CSCP

•
CPIM

•
Six Sigma. Lean

•
Logistics and Warehouse Management
certifications

•
Inventory Management certifications.

Experience

Applicants should
demonstrate:

• Minimum of ten (10)
years of progressive professional experience in warehouse management,
logistics, supply chain operations, or distribution management.
• At least five (5) years of experience in a managerial or senior leadership
position.
• Proven experience managing large-scale warehouse operations and distribution
networks.
• Demonstrated experience in inventory management, customer service, and
operational performance improvement.
• Experience managing health commodities, pharmaceutical products, or supply
chains will be an added advantage.
• Proven experience leading teams and managing complex operational
environments.

Competencies and
Skills

Leadership
Competencies

• Strategic supply
chain leadership and vision.
• Strong operational leadership capability.
• Results-oriented mindset.
• Strong decision-making and problem-solving skills.
• Ability to drive operational transformation and continuous improvement.
• High ethical standards and professionalism.

Technical
Competencies

• Warehouse
Operations Management.
• Supply Chain Strategy and Execution.
• Inventory Management and Optimization.
• Distribution and Logistics Management.
• Sales Operations and Customer Relationship Management.
• Supply Chain Performance Measurement.
• Service Level Agreement Management.
• Warehouse Safety and Security Management.
• Risk Management and Compliance.
• Operational Budgeting and Resource Management.
• Process Improvement and Best Practices Implementation.

Behavioral
Competencies

• Excellent
leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Strong organizational and planning skills.
• Ability to manage multiple priorities under pressure.
• High level of accountability, integrity, and professionalism.
• Strong attention to detail and commitment to operational excellence.

Digital Competencies

• Proficiency in
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using warehouse management systems (WMS), ERP systems, and supply
chain technology platforms.
• Strong data analysis and operational reporting skills.
• Ability to leverage digital tools to improve warehouse and distribution
performance.

Key Performance
Indicators (KPIs)

Performance will be
evaluated based on:

• Timely submission
of accurate operational and performance reports.
• Achievement of timely customer order processing and fulfillment.
• Improved order fill rate and customer satisfaction levels.
• Effective inventory turnover management.
• Reduction of stock losses, expiries, and operational inefficiencies.
• Timely recovery of invoices and improved revenue collection performance.
• Successful implementation of operational plans and budgets.
• Full implementation of audit and risk management recommendations.
• Compliance with warehouse safety and security standards.
• Reduction of warehouse accidents and operational incidents.
• Achievement of staff capacity-building plans and team development objectives.
• Improved efficiency and reliability of warehouse and distribution operations.

Q-Sourcing
Servtec is an equal opportunity employer.

Deadline: 31st July
2026. Only shortlisted candidates will be contacted. Solicitation will
lead to disqualification.