Job Description

Receptionists / Registration Clerks are the first
point of contact for patients and visitors. They are responsible for welcoming
patients, managing registration, maintaining accurate records, and providing
excellent customer service. Their role ensures smooth patient flow and supports
hospital operations by handling front desk duties with professionalism and
confidentiality.

Key
Responsibilities

Front
Desk & Patient Reception

• 
  Welcome patients, visitors, and partners with
  courtesy and professionalism.
• 
  Provide information about hospital services,
  procedures, and schedules.
• 
  Answer phone calls, emails, and direct
  inquiries to the appropriate departments.

Patient
Registration

• 
  Register patients into the hospital system,
  ensuring accurate entry of demographic and medical information.
• 
  Verify insurance details (CBHI, RSSB, private)
  or payment method before service provision.
• 
  Issue patient identification numbers/cards and
  update existing records.
• 
  Ensure confidentiality and security of patient
  data.

Billing
& Payment Support

• 
  Direct patients to the billing office and
  assist with initial documentation.
• 
  Collect consultation fees when required and
  issue receipts.
• 
  Support insurance pre-authorization and
  verification processes.

Patient
Flow & Coordination

• 
  Schedule appointments and manage patient queues
  to reduce waiting times.
• 
  Liaise with nurses and clinical teams to
  coordinate patient flow.
• 
  Guide patients through service points within
  the hospital.

Administrative
Support

• 
  Maintain organized front desk records, logs,
  and daily patient statistics.
• 
  Support preparation of daily reports on patient
  attendance and registration activities.
• 
  Assist in hospital events, outreach days, or
  community mobilization activities when required.

• 
  Bachelor’s or certificate in Office
  Administration, Customer Care, Business, or related field.
• 
  Minimum of 1–2 years’ experience in reception,
  front office, or registration (healthcare experience preferred).
• 
  Knowledge of hospital systems or patient
  registration software is an advantage.
• 
  Strong computer skills (MS Word, Excel,
  Outlook).
• 
  Excellent communication and interpersonal
  skills.
• 
  Fluency in English and Kinyarwanda required;
  French is an added advantage.

Core
Competencies

• 
  Professional appearance and customer service
  orientation.
• 
  Accuracy and attention to detail in patient
  registration.
• 
  Ability to multitask in a busy hospital
  environment.
• 
  Strong interpersonal and teamwork skills.
• 
  Respect for confidentiality and patient
  dignity.

Q-Sourcing Servtec
is an equal opportunity employer.
Deadline:
30 December 2025.
Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.