Position Summary

The Hospital Administrator is responsible for overseeing the overall administration, operations, and support services of the Eye Center of Excellence. Working closely with the Medical Director and senior leadership team, the Administrator ensures that the hospital runs efficiently, meets regulatory and quality standards, and provides an enabling environment for delivering world-class ophthalmic care, training, and research.

Key Responsibilities

Leadership & Strategic Management

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  Oversee the non-clinical operations of the hospital, including administration, finance, HR, procurement, IT, and facilities.
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  Support implementation of the hospital’s strategic and operational plans in alignment with national health policies and partner requirements.
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  Participate in budget preparation and monitor resource utilization to ensure financial sustainability.
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  Liaise with the Board, donors, and government stakeholders to ensure compliance and alignment.

Operational Oversight

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  Ensure smooth functioning of daily hospital services (registration, billing, medical records, customer care, housekeeping, security, etc.).
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  Develop and implement policies, SOPs, and systems to enhance efficiency and quality of care.
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  Oversee procurement, logistics, and supply chain processes in collaboration with the procurement unit.
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  Ensure compliance with health and safety regulations, licensing, and accreditation requirements.

Human Resources & Team Management

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  Supervise administrative and support staff, ensuring effective deployment, performance management, and professional development.
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  Foster a culture of accountability, teamwork, and continuous improvement.
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  Work with HR to manage recruitment, orientation, training, and staff welfare.

Financial & Risk Management

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  Monitor hospital budgets, expenditures, and revenue streams, ensuring cost-effectiveness and value-for-money.
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  Coordinate billing systems, patient accounts, and insurance claims processes.
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  Identify risks (financial, operational, legal, reputational) and implement mitigation strategies.

Quality & Patient Experience

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  Ensure high standards of patient care and customer service in all non-clinical areas.
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  Establish mechanisms for patient feedback, grievance redress, and continuous improvement.
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  Work with the clinical leadership to support hospital accreditation, audits, and quality assurance initiatives.

Requirements

Qualifications & Experience

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  Master’s degree in Hospital Administration, Health Management, Business Administration, or related field.
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  Bachelor’s degree in a relevant field (Health Sciences, Business, or Management).
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  Minimum of 3–5 years’ experience in hospital administration or healthcare management, with at least 3 years in a senior leadership role.
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  Strong knowledge of healthcare systems, policies, and regulatory frameworks in Rwanda.
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  Experience with hospital finance, insurance systems, procurement, and HR management.
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  Demonstrated ability to lead diverse teams and manage complex operations.
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  Fluency in English required; French and Kinyarwanda are strong assets.

Core Competencies

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  Strong leadership, strategic thinking, and problem-solving.
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  Excellent communication and stakeholder engagement skills.
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  High integrity, transparency, and accountability.
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  Results-driven, with attention to efficiency and patient-centered service delivery.
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  Ability to adapt to fast-paced, evolving healthcare environments
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