JOB TITLE: KEY ACCOUNTS EXECUTIVE About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Key Accounts Executive to work in Nairobi, Kenya DUTIES & RESPONSIBILITIES: Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc. Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns. Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns. Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution. Ensure service to client(s) is offered as per the SLA and within the contracted pricing Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction. Follow established procedures and protocols for handling customer inquiries, complaints, and feedback, resolving disputes as per B2B contract provisions, Keep accurate records of customer interactions, transactions, inquiries, and resolutions. Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues. Negotiate with clients on new business opportunities, Proactively manage business and operational risks, Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client. Participate in training and professional development activities to enhance customer service skills and knowledge. Prepare timely and accurate project reports for clients and internal stakeholders Overall responsible for the financial performance of the account(s) handled KNOWLEDGE, SKILLS, AND EXPERIENCE: · A Bachelor’s degree from a recognized university in customer/international relations, Engineering or business related course · At least 5 years’ experience is a similar or closely related role · Proven experience in office administration, customer service, or related roles. · Experience working in a medium to large production/processing/manufacturing company · Working knowledge of EHS in the production/processing/manufacturing industry · Strong people management skills. · Excellent communication and interpersonal skills. · Analytical, problem solver with a keen interest in numbers · Proficiency in office software · Strong organizational skills and attention to detail. · Ability to multitask and prioritize workload effectively. · Experience working in a human resource outsourcing setting is an added advantage Interested and qualified applicants should submit their applications through the link below. Note: Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. With over 15 years in business and a combined 25 years plus personnel experience, we have built a company uniquely equipped to provide quality personnel & skill individuals to improve productivity through customized services.
Q-Sourcing Servtec group is a member of Servtec International Group, a business solutions group with presence in over 13 countries worldwide with consistent excellence in Human Resources Management, Training, Fire Fighting and SHEQ support.
