JOB TITLE: IT
& ZOHO SYSTEMS ADMINISTRATOR

About This
Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent, skilled, and experienced
IT &
Zoho Systems Administrator
to work in Kenya.

Job Purpose

We are seeking
a versatile and proactive IT & Zoho Systems Administrator to manage our
day-to-day IT infrastructure, provide end-user technical support, and take
ownership of our Zoho One enterprise ecosystem. You will be responsible for
maintaining smooth office technology operations spanning network
infrastructure, hardware systems, CCTV, and mobile devices—while serving as our
internal Zoho specialist. You will play a key role in expanding our adoption of
Zoho One applications, optimizing business workflows, and ensuring maximum ROI
from our software stack.

Key
Responsibilities

1. Zoho One
Administration & Optimization

·
Manage user permissions, security settings, module
configurations, and data integrity across all deployed Zoho One applications.

·
Build custom workflows, field validations, automation rules,
blueprint processes, and custom reporting/dashboards to streamline company
operations.

·
Assess current operational bottlenecks and gradually roll out
additional Zoho One applications to replace manual processes and maximize
platform utilization.

·
Customize application interfaces and maintain connections/APIs
between Zoho apps and internal business tools.

·
Train employees on proper Zoho usage and develop best-practice
documentation to promote organization-wide system adoption.

2. User
Support & Helpdesk Services

·
Act as the primary point of contact for technical support,
logging, prioritizing, and resolving hardware, software, and network issues
reported by staff.

·
Set up user accounts, configure email profiles, grant system
permissions, and handle IT asset provisioning for new hires, as well as safe
offboarding for departing employees.

·
Diagnose and resolve daily desktop application, operating
system, printing, and connectivity problems efficiently.

3. Hardware
& MDM Administration

·
Provision, maintain, and service company hardware including
laptops, desktop computers, mobile phones, and peripherals.

·
Enforce corporate security policies, deploy software updates,
manage application access, and maintain device inventory using MDM solutions.

·
Oversee office CCTV camera systems, access control systems, and
associated physical security infrastructure to ensure continuous recording and
security compliance.

·
Maintain accurate hardware inventory records, conduct regular
audits, and perform routine maintenance or hardware upgrades.

4. IT
Infrastructure & Network Operations

·
Monitor, maintain, and troubleshoot local office network
infrastructure, including routers, switches, access points, cabling, and
internet connectivity.

·
Oversee local server performance, backup systems,
network-attached storage, and cloud service availability.

·
Coordinate with internet service providers (ISPs), telecom
vendors, and hardware suppliers to ensure high system uptime and rapid issue
resolution.

·
Maintain firewall rules, antivirus software, network security
controls, and regular data backup procedures.

·
Manage Safaricom and Airtel phone systems, subscriptions, and
SIMs.

Requirements

Education

·
Bachelor's degree or Diploma in Information Technology, Computer
Science, or a related field.

Experience

·
1–2 years of experience
in IT
administration and user support.

·
Demonstrated experience configuring and administering Zoho
applications (e.g., Zoho Desk, Zoho CRM, Zoho Books, Zoho People; Deluge
scripting is a plus).

·
Proven experience with laptop hardware troubleshooting, CCTV
maintenance, and Mobile Device Management (MDM) for iOS/Android/Windows/Mac
fleets.

·
Hands-on experience with networking fundamentals (TCP/IP, VLANs,
Wi-Fi deployment, routers, managed switches) and server/backup maintenance.

Technical
Skills

·
Proficiency in Zoho One ecosystem administration.

·
Knowledge of network infrastructure and security.

·
Experience with MDM solutions and hardware asset management.

·
Familiarity with CCTV and access control systems.

Core
Competencies

·
Strong communication skills and a patient user support mindset.

·
Excellent problem-solving skills and ability to independently
find solutions.

·
Initiative to drive business process optimization.

·
Strong organizational and time management skills.

·
High level of integrity and professionalism.

Interested and
qualified applicants should submit their applications through the link below.

Note: Only
shortlisted applicants will be contacted.

Q-SOURCING
SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO
DISQUALIFICATION.